The first step to calculate ROI is to convert Level 4 measures to monetary value. We define these measures in terms of hard and soft data. The following represent hard data:
- Output.
- Quality.
- Costs.
- Time.
Generally, it is easy to convert hard data to monetary value. You can convert it as reduced costs, reduced time, improved quality, or increased productivity. All of the above result in a costs savings to your organization. Therefore, you also can convert hard data to revenue, which you ca