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Use ROI to Build Training Credibility

Because an organization has finite resources, the stewards of the organization must weigh the investment value of many potential "business development" programs. Training departments gain more credibility and consideration in the competitive budgeting process when effective return-on-investment (ROI) development processes are used. Because few organizations have the resources or desire to pursue Level 5 ROI evaluations for the majority of their training programs, they must pursue secon

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