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Using Action Plans to Support Learning Transfer and Measure Performance Results

Tuesday, March 4, 2008

If you're a training professional seeking to show the contribution of learning and development to the business, the action-planning process is a proven transfer and measurement strategy to add to your toolkit.

A call center implements an intensive customer service training initiative designed to reduce call escalations. A dynamic manufacturing environment rolls out comprehensive performance standards for an enterprise-wide quality initiative intended to decrease assembly cycle times. A stat

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