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Using "Return on Expectation" (ROE) to Quantify Results

Some of the most common ways to measure the extent to which a performance improvement program or solution has impacted an organization include:

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  • Follow-up surveys
  • Follow-up questionnaires
  • Observation on the job
  • Interviews with participants
  • Follow-up focus groups
  • Program assignments
  • Action planning
  • Performance contracting
  • Program follow-up session
  • Interviews with management

Selecting which method to use will depend on the type of data needed and the organizational situation facing the

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