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Utilizing Job Task Analysis for Effective ROI Forecasting

Purpose

The purpose of this study is to demonstrate how performing a job task analysis (JTA) can be useful in developing an objective and effective ROI forecast.

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Background

Texas Grocery* (fictitious name) is an innovative, multi-billion dollar grocery retailer committed to providing the highest levels of customer service and quality of products, while also maintaining low prices and a commitment to the communities it serves. In response to the demand for grocery services in low socioeconomic

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