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Utilizing Phillips’ ROI Model to Evaluate Human Services Programs

National social services agencies are dealing with the implications of the changes in federal and state Welfare to Work (WTW) program regulations brought about through the 2005 Deficit Reduction Act (DRA).

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The policies put in place by the new regulations have created an increased emphasis on participation by welfare recipients with dramatic penalties imposed on state and local agencies that fail to meet federal participation requirements. Additionally many states, such as California, are experi

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