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What Corporate America Can Learn From Physicians: It's All In How You Treat People

Tuesday, June 13, 2006

It is clear that people are less likely to sue doctors whom they believe are acting in the patient's interest and who communicate clearly and kindly. Doctors discovered that good bedside manner is good business.

This same principle holds true for business, good corporate bedside manner translates into sound risk management.

A 2004 Chubb Group of Insurance Companies' survey of top executives at 300 privately held companies found that an employee or former employee had sued 26 percent of

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