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When Onboarding Misses the Mark

Magaly is excited about her new job. She’s proud to join the largest local insurance company after facing stiff competition for the position of claims manager. She did not expect to be interviewed so many times and complete an extensive battery of assessments and questionnaires. Background checks, reference checks, drug tests, uniform fittings—all done. What’s next?

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She has to report to the company’s main office for an orientation. Or is it onboarding? Magaly is not sur

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