No matter what the topic, format, or circumstances, many people in the room simply are not on board when a facilitator walks through the door. Every facilitator has witnessed eye rolls, inattention, negative remarks, and body language that signals disinterest. Some people might be curious and questioning, others actively antagonistic.
Few professionals know how to deal with resistance, yet it's a key part of the facilitation process. Sometimes it is even the first sign that people are comin