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Cultures of Learning and Trust

Monday, April 27, 2015

Employee engagement is an ever-elusive goal, and various solutions have been posed to achieve it, from tuition reimbursement programs to ping pong tables in the break room. While these things can all boost levels of satisfaction and engagement, they rarely do little but scratch the surface. When done well, employee engagement programs focus on what really motivates high-level employees to remain with their employer and go above and beyond the day-to-day duties of their jobs. Research has shown a strong link between personal development and levels of motivation. In Deloitte’s Global Human Capital Trends 2015 study, Deckers Outdoor, which has one of the lowest turnover rates in its industry, revealed that it considers "all learning programs to be programs to engage people and drive the corporate culture." Trust, however, is also important in creating this culture of learning and development. In order to foster this type of culture, managers need to be open about their expectations, successes, and personal failures. This humanizes the management team and gets everyone on the same page. Dissent should be encouraged, and feedback should be heeded and acted upon. This shows that employee opinions are valued. Successes should be shared as well. When times are good, generosity should be encouraged. This gives employees a stake in the company’s success.

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