Many organizational problems can be fixed through effective training. But often training is viewed as a reactionary exercise: Identify a problem, design a training to solve it, deliver that training, and then move on. This rarely addresses the root causes of the issue, and employees may end up resentful of having to participate. This results in wasted time and frustration. Instead, examine the problem first. Ask what gap the training will solve, and then identify why that gap exists in the first
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