logo image


Design Thinking for Training and Development

Creating Learning Journeys That Get Results

By and
Please see the terms of sale for important information about the use of PDFs.
Save when you buy in bulk.

Better Learning Solutions Through Better Learning Experiences

When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.

Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.

In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to:

• Get perspective.

• Refine the problem.

• Ideate and prototype.

• Iterate (develop, test, pilot, and refine).

• Implement.

Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.

Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:

• a strategy blueprint to uncover what a stakeholder is trying to solve

• an empathy map to capture the learner’s thoughts, actions, motivators, and challenges

• an experience map to better understand how the learner performs.

With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Book Details

  • ISBN: 9781950496181

  • Pages: 274

  • Publication Date: June 2020

  • Formats: Paperback, PDF

  • Product Code: 112002

About the Authors
Sharon Boller

Sharon Boller is president and chief product officer of Bottom-Line Performance, Inc. (BLP), a learning solutions firm she founded in 1995. Sharon has grown BLP from a single-woman sole proprietorship to a $3M+ company with 30 team members. Under Sharon’s direction, BLP created the Knowledge Guru™ learning game platform. Knowledge Guru is the recipient of numerous industry awards, including the coveted Brandon Hall Gold award for best innovation in gaming and technology (2014). BLP has also produced a wide array of other award-winning learning solutions. They earned Brandon Hall awards for best advance in sales training, best use of games and simulations for learning in 2014. They've earned numerous Horizon Awards as well. 

Laura Fletcher

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy