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Measuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI

A Step-by-Step Guide for Measuring Impact and Calculating ROI

111211_Measuring the Success of Coaching: A Step-by-Step Guide for Measuring Impact and Calculating ROI
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How can you develop an effective means for measuring return on investment (ROI) in coaching? With its two dedicated sections, Measuring the Success of Coaching discusses both the principles behind measuring ROI in coaching (including specific protocols for objectively measuring ROI in coaching programs), as well as delivering a broad array of pragmatic, applicable case studies from a range of organizations. Some of the specific topics covered in Measuring the Success of Coaching include:

  • a general introduction to the concepts behind return on investment, and how to calculate it

  • a discussion of the ROI Methodology™ and the ROI process model

  • suggestions for effectively planning your ROI evaluation program, data collection, data analysis, and reporting procedures

  • input and examples of how to improve the coaching process itself

  • an extensive selection of highly detailed, thoroughly researched case studies of organizations that have developed and implemented programs for measuring ROI in coaching, from a wide variety of industries, and including international companies.

Measuring the Success of Coaching offers a clear, complete, and detailed explanation and treatment of the principles behind return on investment in coaching. It provides a conceptual framework; workable suggestions for developing, implementing and maintaining programs for measuring ROI in coaching; and practical, germane case studies. Measuring the Success of Coaching is a comprehensive resource for trainers, coaches, managers, human resources (HR) personnel, and other professionals interested in or tasked with creating programs for measuring return on investment within organizations.

Book Details

  • ISBN: 9781562868239

  • Pages: 240

  • Publication Date: April 2012

  • Formats: Paperback, PDF

  • Product Code: 111211

About the Authors
Jack J. Phillips, Ph.D.

Jack Phillips, PhD, chairman of ROI Institute, is a world-renowned accountability, measurement, and evaluation expert. Jack provides consulting services for Fortune 500 companies and major global organizations. He also regularly consults with clients in manufacturing, service, and government organizations in 70 countries.

Patti Phillips, Ph.D., CPTD

Patti P. Phillips, PhD, CPTD is CEO of ROI Institute and has been a driving force in the global adoption of the ROI Methodology®. Her work as an educator, researcher, consultant, and coach supports practitioners as they help organizations and communities thrive. Patti has authored and edited more than 100 books on measurement and evaluation.

Lisa Ann Edwards

Lisa Ann Edwards is an award-winning leadership coach and the founder and CEO of MyExcelia. As a former head of talent management for a Bill Gates-owned global media company, Edwards learned the importance of effective development programs when executives cut programs because they can’t see bottom-line results. She brought budgets back to the organization after showing the return on investment of coaching.

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