How to Develop Training Quality Standards

Content

In times of financial turmoil, learning and development departments are often the first to face budget cuts. In order to prove the worth of our services, we must be able to show that our products and services are of high quality, and are the best option for an organization, both financially and strategically.

In times of financial turmoil, learning and development departments are often the first to face budget cuts. In order to prove the worth of our services, we must be able to show that our products and services are of high quality, and are the best option for an organization, both financially and strategically. 

Content

This Infoline will:

This Infoline will:

• Content

  Describe several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer.

  Describe several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer.

• Content

  Introduce key concepts and guidelines for quality improvement processes.

  Introduce key concepts and guidelines for quality improvement processes.

• Content

  Help identify whether products or services are below or above a pre-established quality standard.

  Help identify whether products or services are below or above a pre-established quality standard.

• Content

  Provide suggestions on how to improve training quality.

  Provide suggestions on how to improve training quality.