The 70-20-10 Leadership Development Model is commonly used within the training profession to describe the optimal sources of learning. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.
Working at an organization that develops business simulation-based training experiences, I have my own take on the 70-20-10 model. In fact, I would argue that a simulation-based experience can provide the full 100 percent, if done properly.
Let’s start by taking a look at the 70 percent.
The 70-20-10 Leadership Development Model holds that hands-on experience, or the 70 percent, is the most beneficial because it enables people to refine their job-related skills, make decisions, and address challenges. They also learn from their mistakes and receive immediate feedback on their performance. While I understand the word "simulation" itself means not a real environment, it is as close to on-the-job learning as one can get. Think about whether you would want managers or leaders running your business with nothing but some book-based knowledge. Using a business simulation allows the opportunity to make all the real decisions managers of all levels make, but in a safe environment. A realistic simulation that can mock how all decisions have an impact on other departments and on the company’s bottom line, as well as one that takes into account outside factors like competition that affect business results, is a great place to learn by doing, just like one would in on-the-job learning, without the risk of mistakes being costly to the organization. Using a simulation allows for mistakes to be made so participants can learn from their own and others' mistakes, and it can be quite an eye-opening experience.
Taking this a step further, if the simulation is based on a realistic business environment and discussion is encouraged as to how this relates to the everyday world, it holds relevancy to the adult learner (which we know from Knowles's theory of adult learning is a key driver of learning transfer and engagement).
Now let’s look at the 20 percent.
The 20 percent is learning from others through a variety of activities that include social learning, coaching, mentoring, collaborative learning, and other methods of interaction with peers. If a simulation experience is to be most effective, it should be done in teams or groups. Mixed backgrounds for the groups is most beneficial, as I have observed time and again how participants naturally mentor one another, learn from one another, and coach one another to succeed as a group.
Finally, let’s look at the 10 percent.
The 70-20-10 model states that 10 percent of professional development optimally comes from formal traditional courseware instruction and other educational events. When conducting a simulation experience, it is best done in a classroom setting. During the session, it is key to stop between decision points and discuss results and why the results happen. Going further, this classroom discussion time allows once again for points of relevancy to be brought up as well as time for reflection near the end of the session to discuss how learners might transfer this experience to their everyday role.
70-20-10 Leadership Development Model Using Business Simulations
There are those who don’t fully agree with the 70-20-10 Leadership Development Model. One argument I have heard is that the model’s specific ratios do not reflect current learning opportunities. It does, however, remain generally consistent with the developmental experiences of many individuals. Thus, the model continues to serve as a valuable guideline on how to employ various developmental experiences. I strongly believe in the model and am fully convinced that it can be used in not such a literal way as stated above. I believe this model because I have seen it work time and time again, all the way through to the gold standard of learning evaluations: level four.
Joe LiVigni is the director of training and development at Capsim Management Simulations.