Do diminishing sales and customer satisfaction scores trace back to your online corporate training program? In this blog post, we’ll highlight seven training gaps that are holding your business back, as well as tips on how to bridge them with e-learning and through the learning management system (LMS).
1. Corporate Shake-Ups
Mergers and management changes often lead to new policies and protocols. Shake-ups can even happen on an individual level; for example, the employee receives a promotion or accepts another position within the company. When these notable events occur it’s best to assess employees and analyze their current skills, performance, and knowledge base to determine how to bring them up to speed. Online surveys are another great way to get their feedback regarding recent changes and identify personal areas for improvement.
2. Lack of Sufficient Skills
Employees don’t have the skills they need to do their job effectively. This might be because employees haven’t received the online training resources they require to build these vital skills. One remedy for this training gap is to provide microlearning online training activities that focus on specific abilities, such as brief branching scenarios or serious games that allow them to hone communication skills by interacting with virtual customers. You can also conduct periodic qualitative assessments to see how they apply their skills in real-world situations and then provide training resource recommendations.
3. Poor Task Performance
Employees are struggling to complete work tasks or they don’t know how to apply the skills they have acquired from their online training on the job. Conduct task analysis and observations to identify training gaps, then provide employees with real-world activities. Real-world examples, stories, and training videos are great additions to your task-based corporate training program.
4. Outdated Compliance Knowledge
Numerous industries deal with rules and regulations that update on a regular basis. Fortunately, you can use a rapid e-learning authoring tool to update your online training materials and cover training gaps quickly. You should also opt for an LMS with an intuitive user interface that enables you to develop and deploy corporate training content as soon as possible. Lastly, think about gamifying your compliance training to add incentive.
5. New Business Systems or Equipment
Your organization strives to stay on the cutting edge by frequently updating its systems and equipment. However, you must also ensure that you have online training resources to accompany these new and improved business systems. Create corporate training tutorials and demos for these new online training tools so corporate learners can quickly review the procedures.
6. Employee Onboarding
This is one of the training gaps that is usually unavoidable, unfortunately. New employees join your team with limited knowledge of your company and compliance protocols. They may even need some help in the skills and experience department. This is why it’s essential to have an effective onboarding training, complete with "moment of need" training resources and interactive training activities that build real-world experience.
7. One-Size-Fits-All Corporate Training Materials
Some companies choose to deploy generic online training resources for their entire team, regardless of job duties, position, or experience levels. However, a one-size-fits-all corporate training strategy broadens the training gap. The best way to remedy the situation is to create personalized training plans or training contracts. Let corporate learners chart their own training course and include clickable e-learning course maps that allow for free roaming.