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Empower Frontline Workers and You’ll Power Your BusinessFrontline employees are the backbone of every organization. They’re the grocery clerks, manufacturing workers, call center representatives, hotel housekeepers, and retail associates who keep the world running. Yet, despite making up 70 to 80 percent of the global workforce, they are often treated as an afterthought. The Frontline Enablement Playbook is here to change that.Written by JD Dillon, founder of LearnGeek and passionate advocate for the frontline, this book is a practical guide for HR, L&D, and operations professionals who want to do better by their deskless teams. Drawing on more than 25 years of experience and insights from over 100 global practitioners and actual frontline workers, Dillon delivers the first-ever playbook designed to help you build a frontline experience that’s resilient, adaptable, and human-centered. Inside, you'll dive deep into six parts that redefine frontline support: Understanding who frontline workers really are—and what they needArchitecting a modern enablement ecosystemEmpowering frontline managers to empower their employeesHelping frontline workers do a great job todayFostering future opportunities for developmentEvolving your entire strategy to get that all-important buy-inThis book is packed with tools and tactics that work—whether you’re looking to improve training, manage change more effectively, enhance communication, or support manager well-being. Modular by design, you can read the entire story or pick and choose specific sections to address timely needs. You’ll find frameworks like the Modern Learning Ecosystem, stories from the field, and letters from frontline workers themselves.Stop just saying your frontline is essential and start proving it. Because when your frontline thrives, your business does too.

The Frontline Enablement Playbook

Accelerate your readiness for the Certified Professional in Talent Development (CPTD®) certification exam and earn the credential that proves your talent development capability.

CPTD® Certification Preparation Bootcamp

Earn a performance improvement certificate. Identify gaps and enhance employee productivity through the human performance improvement process. Enroll now!

Human Performance Improvement Certificate

This advanced course gives you everything you need to master a performance consulting approach in your work and make a bigger impact. Enroll now! 

ATD Master Performance Consultant™ Program

Learn to lead organizational change with ATD’s Change Management Certificate. Gain real-world skills, engage stakeholders, and drive strategic success.

Change Management Certificate

Our uncertain world demands that leaders intentionally express the qualities that truly matter, moving beyond hierarchical and emotionally distant leadership norms. 

Essential Leadership Qualities for Times of Change

L&D leaders can support the organization and employees.

During a Merger, You Offer More Than a Training Course

In this issue of TD at Work, DJ Jaeger discusses learning and development’s role in company mergers and acquisitions, acting not only as content creators but as architects of continuity, culture, and capability.   

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