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Curtis Curry

May 2016 - TD Magazine

Prepare for Arrival

Relationships Between Curriculum Content and Success

In an increasingly complex world, resilience is more essential than ever, especially for government workers. It's often misunderstood as merely "powering through" tough times, but it's much more than that. True resilience is the capacity to thrive amid adversity, drawing strength from difficult experiences and emerging stronger. With the current landscape marked by political uncertainty, misinformation, and global unrest, understanding and cultivating resilience is crucial. Here, we explore seven key insights into building resilience, both individually and within government organizations, and how it can serve as a strategic advantage in public service.1. Controlling Our Perception of the WorldIn an era of misinformation, managing perceptions is crucial for government workers. While external events are uncontrollable, we can control our responses by critically assessing information and seeking diverse perspectives. This balanced approach helps navigate challenges, maintaining public trust and integrity.2. The Right Stuff to Practice ResilienceTraits like perseverance, adaptability, and a commitment to public service are key for resilience in government workers. Recognizing and nurturing these traits helps navigate uncertainties, such as policy changes and public scrutiny. Resilience, developed over time, prepares for future challenges and ensures effective governance.3. Resilience as a Team EffortResilience is not just individual; it's a collective effort, especially in the public sector. Organizations should cultivate a culture of mutual support and collaboration. By working together, teams can better navigate crises, strengthening public sector performance.4. The Role of Leaders in Bridging Individual and Organizational ResilienceLeaders play a pivotal role in aligning individual strengths with organizational goals, fostering open communication and continuous learning. They set the tone for handling challenges and setbacks, creating a resilient culture. This leadership style, focusing on leading oneself, others, and circumstances, is crucial in public service.5. The Importance of RelationshipsStrong relationships are vital for resilience, providing essential support during difficult times. Building connections with colleagues and the community offers practical and emotional support, helping government employees cope with stress and maintain a positive outlook.6. Organizational Support for ResilienceOrganizations must invest in employees' well-being, providing mental health support, flexible work arrangements, and professional development. When employees feel valued and supported, they are more likely to engage fully, enhancing the organization's resilience and benefiting the public.7. Resilience as a Strategic Advantage in Public ServiceResilience is a strategic advantage, enabling government organizations to handle disruptions and seize new opportunities. Whether navigating policy changes or adapting to societal shifts, resilience helps maintain momentum and strengthens public trust, driving long-term success.ConclusionResilience is a foundational element crucial for government workers. It is an ongoing journey involving individual and collective efforts. By focusing on how we perceive challenges, leveraging our innate strengths, fostering supportive relationships, and creating a resilient organizational culture, government leaders can navigate adversity more effectively. Resilience is not just about surviving tough times; it's about thriving through them and using them as opportunities for growth to unleash your potential and cultivate success in public service.

Building Resilience: Thriving in Public Service Challenges

Stephen Choo, PhD, is an international facilitator, educator, and consultant with more than 25 years of experience in workforce transformation, talent strategy, and leadership development across Asia-Pacific. He is currently CEO of Digital Survey Research Insight, where he works with international organizations on industry engagement, growth strategy, and partnership development within Western Australia.

Stephen’s path into talent development took shape during his 10 years at Korn Ferry, where he served as vice president and managing director (digital). There, he worked closely with leaders across the region who were navigating cultural change, developing future-ready talent, and guiding their organizations through periods of uncertainty and transformation. Supporting executives in diverse markets taught him that sustainable performance comes from aligning people, purpose, and strategy. 

At Qualtrics, where he later served as Senior Solution Strategist  (ASEAN), Stephen deepened his understanding of how data and employee experience intersect. He partnered with HR and business leaders to integrate employee listening, behavioral insights, and analytics into daily decision making. His work reinforced a simple yet powerful truth: talent management begins with paying attention to what people say, how they grow, and what they need to succeed.

Since 2021, Stephen has collaborated with HRD Future, Asia’s leading HR learning partner, where he facilitates the Employee Experience & Engagement Masterclass. For two engaging days, he guides practitioners in making sense of AI-powered employee experience insights and turning them into meaningful, human-centred strategies that strengthen leadership effectiveness, workplace culture, and organisational performance.

Alongside his facilitation work, Stephen teaches MBA and postgraduate units in strategy, leadership, and organizational behavior at Curtin University. He holds a PhD from the University of Western Australia and is a graduate of the Australian Institute of Company Directors. Stephen also contributes to community and industry through several board roles, including vice-president of the WA Chinese Chamber of Commerce, member of the ABC Advisory Council, and non-executive director of Geniusto.

Stephen Choo

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