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H.E. Frank

In Tray Training Exercises

MANAGEMENT DEVELOPMENT IN EASTERN EUROPE

A BRITISH IMPRESSION OF THE AMERICAN TRAINING SCENE

Russ Spaulding is a Learning Strategist with the Defense Intelligence Agency’s (DIA) Office of Learning and Career Development. He has over 28 years of learning and development experience within the Department of Defense. He began his career as a naval intelligence officer supporting an electronic warfare squadron aboard the USS Enterprise aircraft carrier for two nine-month deployments to the Western Pacific and Indian Ocean. After performing as a current intelligence analyst for the Secretary of Defense and Joint Chiefs of Staff, he has spearheaded reserve training efforts as Officer-in-Charge for Reserve Intelligence Training Programs at NAS South Weymouth Massachusetts, implemented the Post Graduate Intelligence Programs for Reserves at the National Defense Intelligence College while serving on the teaching faculty; coordinated reserve training for the Naval Criminal Investigative Service; and served as the focal point for the talent management of over 400 reserve intelligence personnel supporting DIA's 2 Directorate for Analysis as a Reserve Liaison Officer. Numerous military awards include three Defense Meritorious Service medals. In a civilian capacity, he has performed as a senior program manager in DIA's Office of the Chief Financial Executive focusing on the assessment and evaluation of performance-based budgeting before taking positions as a senior instructor and learning development specialist in DIA's Office for Learning and Career Development. In these roles, he has received numerous special act awards. He holds a masters degree in National Security Studies from Georgetown University along with facilitator certificates from the Goldratt Institute, the Pacific Institute and FranklinCovey. He has a passion for co-designing innovative and practical research-based learning and evaluation strategies leading to peak performance and mission accomplishment. About

Russ Spaulding

Matthew Mueller is the director of learning and development (L&D) for Hilton Worldwide, and has more than 25 years of experience in the hospitality industry. As the director of L&D, he works within the Commercial Services College of Hilton Worldwide University, supporting multiple schools, including global marketing, digital, and global products. His responsibilities involve consulting with departmental leaders and designing and deploying blended learning curricula. Matthew is certified in Emergenetics and various Franklin Covey courses. He has a Certified Meeting Professional designation and served as an ATD Forum Advisory Group member in 2012 and 2013.

Matthew Mueller

Entering his 23rd year with the Franklin Covey Company, Scott Miller serves as the chief marketing officer and executive vice president of thought leadership. He is the host of FranklinCovey sponsored On Leadership with Scott Miller — a weekly leadership webcast, podcast and newsletter that features interviews with renowned business titans, authors and thought leaders and is distributed to more than five million business leaders — as well the weekly radio program Great Life, Great Career with Scott Miller on iHeart Media’s KNRS 105.7. This radio program and podcast provides insight and strategies drawn from FranklinCovey’s leadership principles and from Miller’s career and personal life experience to assist listeners in becoming more effective as business leaders and to improve their personal performance.Miller leads the strategy, development, and publication of FranklinCovey’s bestselling books and thought leadership, which provide the framework for the company’s world-renowned content and solutions. He is the author of FranklinCovey’s upcoming, Management Mess to Leadership Success releasing in June, 2019 (Mango Media). He is also co-authoring Everyone Deserves A Great Manager, The 6 Critical Practices for Leading A Team, scheduled to be released in October 2019 (Simon & Schuster).In his previous roles as executive vice president of business development and chief marketing officer, Scott led the global transformation of FranklinCovey’s brand and prior to that as general manager of client facilitation services, Miller worked with thousands of clients and client facilitators in numerous markets in over 30 countries. He has presented to hundreds of audiences across every industry and loves to share his own, unique leadership journey, in today’s culture and world that greatly values unfiltered leadership.Miller joined the Covey Leadership Center in 1996 as a Client Partner with the Education Division, which focused on serving K-12 schools and higher education. He also served as the General Manager of FranklinCovey’s Central Region for six years in Chicago.Miller began his professional career in 1992 with the Disney Development Company (the real estate development division of the Walt Disney Company) as a founding member of the development team that designed the new town of Celebration, Florida.

Scott Jeffrey Miller

Chris Ross has been a performance consultant, trainer, lecturer and presenter for over 30 years. He owns The Engagement Effect, a multi-discipline training and consulting firm with over clients throughout North America.  The Engagement Effect provides solutions in performance improvement, leadership and supervisory development, employee selection and engagement, strategic planning, and risk management. He has worked with over 800 organizations. Ross has earned professional certification in Workplace Learning and Performance (CPLP) through ATD and is additionally recognized by the Board of Certified Safety Professionals as a Certified Safety Professional (CSP).  Ross has presented over a thousand training classes, workshops, seminars, keynote speeches and presentations. He facilitated hundreds of workshops for FranklinCovey, DiSC and is a Master Trainer for Development Dimensions International. Additionally he travels throughout the US and Canada as an Implementation Specialist for SafeStart, a division of Electrolab Training Systems.  A frequent contributor and columnist for “Alaska Contractor,” “Council Prospector,” and numerous other publications; he also authored a piece for the recently published book, “Consultant Business Development Guide: Starting and Succeeding with a SH&E Consulting Practice.”

Chris Ross, CPTD

Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, and Sears. Nguyen has published extensively on the intersection of e-learning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology have been recognized by Brandon Hall and Chief Learning Officer. Nguyen has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild, and ISPI.

Frank Nguyen

Frank Jaquez is the senior director of global talent development at Flex, a sketch-to-scale solutions company that designs and builds intelligent products for a connected world. In this role, he has the responsibility of defining and executing a global strategy to enable a culture of continuous learning in support of approximately 200,000 professionals across 30 countries worldwide. He also is responsible for defining the global inclusion and diversity strategy, focused on establishing an inclusive culture where individual differences are recognized, embraced, valued, and leveraged to drive innovation and business success. Prior to joining Flex, Jaquez held several leadership roles with the H.J. Heinz Company, Yum! Brands, American Express, Citigroup, and Bank of America. He has an MBA in human resources management and a bachelor’s degree in instructional design and technology from Walden University. In August 2014, Jaquez was recognized as an ATD One to Watch.

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