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Heather Cole is a senior learning consultant at TiER1 Performance. She is passionate about building memorable experiences that help people reach their goals and do their best work. With a background in instructional design and education, Heather brings a unique suite of skills and valuable perspective to performance challenges. Outside of work, Heather loves reading, hiking, and acrylic paint pouring.

Heather Cole

How a Canadian energy company upskilled its learning team and built a model program evaluation in nine months.

Mining for Insights

Here are three ways to use performance experience design to empower people to stop safety problems before they happen.

Going Beyond Check-the-Box Safety Training to Change Behavior

Summer 2014 - The Public Manager

Managers must balance the demands of hierarchical leadership within their home organizations with collaborative leadership behaviors that are externally focused.

Individuality, Integration: Leadership Styles in Team Collaboration

Heather Adams is director of marketing at the Arbinger Institute, a training and consulting firm that helps individuals, teams, and organizations move from the default self-focus of an inward mindset to the results-focus of an outward mindset. With programs and methodology based on 45 years of research in the psychology of human behavior and more than 35 years of practical experience working with organizations worldwide, Arbinger enables organizations and their people to achieve results that are only possible with an outward mindset. Heather brings to Arbinger an abiding passion for personal and organizational transformation. Trained in international peacebuilding and cross-cultural communication, Heather has years of experience working with the federal government and the private sector to enhance organizational performance by shifting the mindsets that underlie behaviors. Prior to joining Arbinger, Heather was an engagement manager, consultant, and facilitator with a boutique consulting firm that helped organizations transform their cultures in support of business objectives. She also worked for the U.S. Department of the Treasury, where she partnered with senior executives to improve strategic alignment, processes and operations. In prior lives, Heather was a peace and security researcher in Hamburg, Germany, an English teacher in China and, for one summer, a wrangler on a dude ranch in Colorado. She holds a master’s degree in international affairs from Columbia University and a bachelor’s degree in history from Princeton University. She and her husband Matt live in the Salt Lake City metro area with their dog, Langley.  Learn more about the Arbinger Institute: www.arbinger.com

Heather Gilmartin Adams

Dr. Heather Backstrom is an accomplished keynote speaker, author, executive coach, adjunct professor, and facilitator. She is passionate about cultivating confident, empowered leaders. She coaches leaders in many industries including finance, biotech, retail, commercial real estate, municipalities, aerospace, media, healthcare, and nonprofits. She is also an adjunct professor with the University of Redlands in their School of Business.She is the author of the award-winning women’s leadership book, Collaborative Confidence: How women leaders can activate self-awareness, amplify their authentic talents, and accelerate workplace change.Heather speaks on a variety of leadership topics including confidence, self-advocacy, and imposter syndrome. Her talks are engaging and interactive, based on real-life experience and backed by academic research.She coaches leaders at all organization levels including C-suite, vice president, director and manager. She builds trusted partnerships with her clients that’s founded on purposeful action to enhance effectiveness, influence and relationships at work. Through strategic collaboration, clear goals and humor she challenges clients to look beyond their present circumstance and take bold forward action so they lead more effectively and perform at higher levels.Heather enjoys traveling and has floated on the Dead Sea, walked on the Great Wall of China, and ridden a hot air balloon above Stockholm. She’s a long-time volunteer with the Tournament of Roses Association and often spends New Year’s Eve on overnight duty in preparation for the Rose Parade. She ran in one marathon and that was enough.She earned a BS in communications from the University of the Pacific, a MS in Human Resources from Chapman University, and an Ed.D. in organizational leadership from Pepperdine University.

Heather Backstrom

Heather MacNeill began her career in sales, working heavily in the corporate software and technology space. She transitioned to a marketing role while working for InsightSoftware.com in London. MacNeill joined BlueBottleBiz, a collaborative learning platform for business professionals, as head of communications in April 2016. She is a technology-focused marketing executive with more than 15 years of international experience. Prior to BlueBottleBiz, MacNeill has worked as a director of marketing for Spark Analytics, Safari Books Online and InsightSoftware.com.Contact her through LinkedIn; www.linkedin.com/in/heathermacneill.

Heather MacNeil

Heather began her training career at a U.S. national retail chain while getting a degree in architecture from University of Texas. The chain’s philosophy was that everyone should be a trainer of colleagues and customers to increase sales through product knowledge and better customer service. After several years, she found herself working at the corporate headquarters managing the wholesale department. Training remained a large part of Heather’s responsibilities; however, now she was responsible for training other retailers how to sell, install, and design storage solutions with store products. After a successful run at this, she became the U.S. director of education for a technology company where she developed, delivered, and supported all levels of knowledge and skills for a staff of more than 700. The training programs consisted of proprietary software solutions, Salesforce.com, leadership development, and customer service competencies. Recently, Heather moved to a consultancy firm specializing in administration and training for Salesforce.com. Heather is an ATD Master Trainer and Master Human Performance Improvement Consultant. She also holds many other certifications, including a T3 in SPIN Selling and Coaching Techniques, Talent Development Reporting Principles, Change Management, and Salesforce.com Administrator.

Heather McMillion

Heather Younger is a best-selling author, international speaker, consultant, adjunct organizational leadership professor, and facilitator who has earned her reputation as “The Employee Whisperer.” Her experiences as an entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator, and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies—large and small—tick.As a champion for positive change in workplaces, communities, and our world at large, Heather founded Employee Fanatix, a leading employee engagement and leadership development consulting and training firm, to inspire others by teaching the kind of caring leadership that drives real business results.Heather hosts the weekly podcast Leadership With Heart, which uncovers what drives leaders from all over the world and all walks of life to be more emotionally intelligent leaders. Her book The 7 Intuitive Laws of Employee Loyalty hit the FORBES Must-Reads list and is a go-to source for HR professionals and organizational leaders seeking insight into their organization’s dynamics. Her upcoming book, The Art of Caring Leadership, was published April 2021.

Heather Younger

As vice president of marketing, Heather Muir directs Mandel’s marketing, branding, and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.

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