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Helena Seli, PhD, is a professor of clinical education at the University of Southern California’s Rossier School of Education, where she oversees the Learning Design and Technology (online) program. She holds a doctorate in educational psychology, and teaches courses that guide students in implementing learning and motivation theory and principles to solve problems of practice.Her research interests include effective implementation of educational technology, enhancing motivation of learners in different learning environments and promoting self-regulation to optimize learning and performance outcomes.Along with Myron H. Dembo, PhD, she is the author of Motivation and Learning Strategies for College Success: A Focus on Self-Regulated Learning, 6th edition (Taylor and Francis, 2019).

Helena Seli

Wondering how you can perform an equity check on your work? Here are some tips.

How to Create More Equitable Learning Environments

Selena Rezvani is a speaker and author of Quick Confidence: Be Authentic, Create Connections and Make Bold Bets On Yourself.

Selena Rezvani

The way content is delivered can make a big difference in how quickly new hires grasp it.

How to Turn Complex SOPs Into Engaging, Onboarding-Ready Content

AI can be especially useful in delivering reinforcement opportunities that are personalized to each individual—and scalable. Let’s examine a few practical applications.

How to Use AI to Reinforce and Practice Skills Before Money Is on the Line

CVS Veterinary Practices and Services Group (CVS Group) is one of the largest veterinary service providers in the United Kingdom. With more than 410 locations, 1,000 veterinarians, and 1,500 nurses, CVS provides corporate veterinary services through four main lines of business: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce.CVS Group’s Director of Human Resources and Training, Helen Wiseman, knew that veterinarians have greater stress levels and are more likely to commit suicide than the general population in the United Kingdom. For some, working with sick and suffering animals can increase stress and lead to or worsen depression. Furthermore, an internal health and safety audit of staff identified stress risks that needed to be strategically managed.Wiseman knew that mindfulness—specifically mindfulness-based cognitive therapy (MBCT), an approach to psychotherapy—had been found by researchers to be effective in helping people deal with stressors and combat depression.CVS Group wanted to adapt MBCT (typically delivered in a clinical setting) for a workplace setting. CVS Group implemented a mindfulness training program, Workplace Mindfulness Training (WorkplaceMT), to improve employees’ mental health and create a supportive work environment, which would boost productivity and engagement.

CVS Group: Implementing Mindfulness Training to Reduce Employee Stress

Beyond completion rates, L&D teams need to know that training is actively engaging employees and helping them grow their capabilities.

L&D Masterclass: 7 Ways to Make Learning Content Relevant 

In today’s dynamic work environment, 90 percent of organizations express concern over employee retention, with providing learning opportunities being the top retention strategy (LinkedIn Workplace Learning Report 2024). But what are the most effective strategies for retention, particularly around learning?As Dr. LaShonda Bracey aptly points out, “The rapid pace of change in technology and job requirements poses a challenge for government organizations to keep their training programs relevant and up to date” (The Current State of Training and Development in the Federal Government Workspace). Technology is a critical component in ensuring that learning is flexible and accessible. With the right tools, government agencies can offer diverse courses that accommodate various pedagogies and fit seamlessly into the lives of their employees and contractors. It’s crucial not to overlook accessibility; while compliance is the minimum standard, providing options that cater to different learning styles significantly strengthens retention.What Hasn’t WorkedBefore we explore how to enhance learning opportunities and meet employee expectations, let’s examine common pitfalls. Reskilling has been a buzzword, yet few organizations have effectively implemented it. According to the LinkedIn Workplace Learning Report 2024, fewer than 5 percent of companies that invested in reskilling have reached a stage where they can measure success. Why the shortfall? A one-size-fits-all approach and a checkbox mentality have led to missed opportunities. Instead of nurturing career tracks, many efforts have been superficial.What Employees WantDid you know that “4 in 5 people want to learn more about how to use AI in their profession” (LinkedIn Workplace Learning Report 2024)? This growing demand reflects a broader trend where employees seek to stay ahead of the technological curve. Whether it’s mastering machine learning algorithms, understanding the ethical implications of AI, or simply becoming proficient in AI-driven tools, the appetite for AI skills is vast. For instance, in government settings, understanding AI can help employees improve data analysis, enhance decision-making processes, and streamline administrative tasks. By offering targeted training in these areas, agencies not only fulfill the desires of their workforce but also improve their operational efficiency.The desire for career development also extends beyond AI. Employees are increasingly interested in skills that can lead to meaningful career progression. This includes not just technical skills but also soft skills like leadership, communication, and critical thinking. Organizations that offer comprehensive development programs, including mentorship and real-world project opportunities, are better positioned to retain their talent. The LinkedIn report underscores that employees are motivated by visible pathways to career advancement, making it imperative for L&D teams to incorporate these elements into their training strategies.How Learning and Development Teams Are RespondingAs government agencies prioritize retention in the coming fiscal year, their L&D teams must stay ahead of industry trends. For instance, 47 percent of L&D teams plan to implement microlearning programs in 2024 (LinkedIn Workplace Learning Report 2024). Digital solutions, such as learning management systems (LMS), facilitate the adoption and deployment of microlearning, catering to the need for diverse learning methods. As Dr. Bracey notes, “While challenges persist, the ongoing efforts to enhance training programs, leverage technology-enabled learning solutions, and promote a culture of continuous learning bode well for the future of training and development in the federal government workspace.”ConclusionChange is challenging, especially within government education and training programs. However, “by embracing innovation, diversity, and investing in the growth of its employees, the federal government is well-positioned to navigate the complexities of the modern world and deliver value to the citizens it serves” (Dr. LaShonda Bracey, The Current State of Training and Development in the Federal Government Workspace). To learn more about how Blackboard by Anthology empowers government agencies and the US military to modernize their education and training programs, visit our website.

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