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Jeffrey Berk is responsible for managing the internal and customer-facing operations of the business, and formulating strategic solutions. He led the benchmarking group at Andersen prior to joining KnowledgeAdvisors, and he brings a deep level of expertise in measurement and benchmarking. Jeffrey is a certified public accountant, holds an MBA from the University of Chicago, and is an adjunct professor at Loyola University of Chicago.

Jeffrey Berk

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Technology is key to improving employee experience. But relying on technology rather than using it as a tool can cripple your organization’s productivity and culture.Many HR leaders and managers fall prey to employee-engagement tools predicated on perfunctory perks, assuming they are sustainable solutions that drive employee engagement and performance—usually, they’re not.Can these tools contribute to a high-performing workplace or generate an (often temporary) uptick in engagement? Yes. There’s no denying that.Technology helps amplify and extend company culture, but it can’t replace it. Investing in the right employee-experience technology aids the process, but the culture your organization fosters must lead any initiatives to inspire meaningful change.Let’s explore how technology can improve employee experience in your organization:1. Invest in a Better Learning Management SystemWhen choosing a company to work for, nearly 87 percent of candidates rank learning and development opportunities in the workplace as critical.Research also shows that high-quality training increases employee engagement because it influences “psychological variables” such as:MotivationCommitmentOrganizational trustLike an open-source LMS, investing in learning and development resources transcends typical tick-the-box compliance and regulatory training. Learning technology enables organizations to close skills gaps, create an adept, adaptable workforce, improve employee development plans, and strengthen the skills of employees—which can generate a 14-29 percent increase in profit.2. Encourage Knowledge Sharing and CollaborationA learning experience platform (LXP) is a powerful way to improve employee experience because it nurtures collaboration, mentorship, and development that supports employees at every stage of their careers.From new employees to experienced senior management, an LXP can connect people with similar learning needs—whether by role, location, seniority level, or skill set.Not only will this help your people share knowledge, collaborate on projects, and communicate with colleagues, it also provides opportunities for employees to be mentored by senior experts.Experts can curate training resources from multiple channels to create personalized development paths, answer questions from mentees, and track mentee engagement.3. Use People-Centric Performance Management TechnologyEnhancing employees’ skills and nurturing a collaborative culture will drastically improve your organization’s employee experience, but effective performance management is missing in the talent experience chain.Supported by a people-centric management culture, a performance management system completes the talent experience chain—addressing the most pertinent elements of employee experience and unlocking sustained employee engagement and alignment within your organization.When choosing a performance management system to improve employee experience, we recommend flexible technology (like Totara Perform) that supports both a traditional and agile approach and allows you to gradually improve processes with features such as:Continuous 360-degree feedbackSupport for frequent check-insUp-to-date competency frameworks and skills auditsClear objectives and goal-setting at all levels of the organizationIntroducing the Totara Talent Experience Platform: The All-in-One Technology for Employee ExperienceWe built the Totara Talent Experience Platform to unite all the employee experience technology you need in one solution.Together, these intuitive systems (that integrate with your current HCM and L&D tech) empower a talent experience platform that improves every aspect of the employee-employer experience to unlock peak performance and boost agility in your organization.

3 Ways to Use Technology to Improve Employee Experience

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