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John Redding

Hardwiring the learning organization

Three Strategic Training Roles

February 2013 - TD Magazine

On his blog, John Maxwell on Leadership, he shares his thoughts on leadership and lessons from his vast arsenal of leadership education materials, and provides his reading list and book-writing process.

John Maxwell on Leadership

“Acquiring and keeping good people is a leader’s most important task.”—John Maxwell Many organizations hire and promote using the wrong criteria. The results can be disastrous: egomaniacs, poor team players, or ethical corner-cutters who cause embarrassment and financial loss to the organization.When hiring, many organizations focus on “head” characteristics, such as knowledge, expertise, intelligence, education, experience, and skills. Of course, those factors are important. Ron Sugar, former CEO and chairman of Northrop-Grumman, told us, “A lot of our work is literally rocket science, so we have 45,000 outstanding scientists and engineers.”“Heart,” on the other hand, includes such intangibles as character, will, passion, courage, and persistence. Parker Palmer, a distinguished author and teacher, captured this sentiment well: “I’m using the word ‘heart’ as they did in ancient times. It meant that center in the human self where everything comes together—where will and intellect and values and feeling and intuition and vision all converge. It meant the source of one’s integrity. It takes courage to lead from the heart.”As Lynn Easterling, vice president and deputy general counsel at Cisco Systems, told us, “I can teach the hard skills, but I can’t teach good character or good relational skills.”CharacterThe search for heart in people begins with ascertaining their personal character. People with character do the right thing even when it is costly or hard. Character involves trustworthiness, humility, courage, willingness to serve, and the realization that there is something bigger than the self. We cannot expect perfection, but we can probe for what people learned when they made mistakes.We need to look for character flaws in new recruits and colleagues, including excessive ambition, controlling behaviors, hyper-competitiveness, bullying, narcissism, arrogance, and greed. Perhaps the biggest red flag is ego. Our friend Chuck Wachendorfer quips, “My ego is not my amigo.”Emotional intelligenceAnother important component of heart is emotional intelligence. Ursula Burns, CEO of Xerox, told us she no longer interviews to determine task skills, relying on others to screen such head matters. Instead, she probes for character, humility, empathy, emotional intelligence, self-awareness, authenticity, and fearlessness.According to psychologist Daniel Goleman, emotional intelligence entails “managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals.” It also includes the ability to work well with others despite differences and challenges.Phil Soucy, co-president and CEO of Modern Technology Solutions, told us, “They may be very knowledgeable in their discipline, but if they lack emotional intelligence, it just does not work.”Cultural fitThe next component of heart is cultural fit. Burns focuses on “fit and fitness” for the Xerox culture when interviewing executives. She explained to us. “I want them to fit with our values and culture.”Alan Lewis, owner and chairman of Grand Circle Corporation, says, “Alignment with my company’s culture and values counts far more than do skills or experience. In most cases, if an associate shares our values, we can teach the job skills.”Be selectiveWe need to be very selective about whom we hire and promote. We recommend panels of multiple interviewers to get different perspectives on candidates. Start reading resumes “upside down,” the way Google does, to find the hidden gems at the bottom under “activities and interests.”Remember to be patient. Resist pressure to fill a vacancy rapidly—because someone weak in heart will be a painful mistake. Take the time to get it right.Some sample questions we have uncovered for interviewing for heart can be viewed on our website at http://triplecrownleadership.com/assets/Interviewing-for-Heart.pdf.Core concept: Recruit and promote for both head and heart. Head involves the knowledge, skills, and experience necessary. Heart involves integrity, emotional intelligence, and fit with the desired culture.“A good head and a good heart are always a formidable combination.”—Nelson MandelaPractical Applications for Leaders    Do people in your organization have good head and heart qualities?  How have leaders in your organization shown heart?  What else could you do to assess a candidate’s heart qualities?  Do you recognize and reward people for both head and heart?  What more could you do to build both head and heart in your organization?

Hire and Promote for Heart

What is Demo Day?

This free, half-day event offers you the opportunity to see live demos from five leading AI-augmented learning tech solutions. Each 30-minute demo allows you to see the solution in action, ask questions, and request additional information. Selecting new technologies for your organization is a tough decision and a big investment. Let ATD Demo Day help you learn about the benefits of a variety of options at once.

Who is it for?
Anyone who is currently searching for innovative solutions using AI, interested in transforming their L&amp;D workflow with generative AI, or scaling and automating enterprise training programs.

Demo Day Agenda: (All times below are Eastern Standard Time)

11:55 a.m.–12 p.m.— ATD Introduction &amp; Welcome
12–12:30 p.m.—Practical AI Solutions for Real Business Impact (Strategy.AI)
12:45–1:15 p.m.—Critical Reskilling: AI Workforce Transformation (Ascendient Learning)
1:30–2 p.m.—Be An AI Ninja – Must Try Tips! (Get Control)
2:15–2:45 p.m. —The Human Side of AI: Building Resilience Through Change (ELB Learning)
3–3:30 p.m.—AI &amp; Learning and Development: Beyond the Button (MadCap Software)


Session Descriptions:

12–12:30 p.m. ET – Strategy.AI Demo

Practical AI Solutions for Real Business Impact


Transform your L&amp;D function with AI! Discover how to identify skills gaps, personalize training, and measure impact to prove your value to business leaders. Don’t miss this opportunity to elevate your capabilities!


Join this session to:


	Discover how, in just 15 minutes, you can use AI to identify skill gaps and recommend personalized solutions for thousands of employees—scaling L&amp;D impact faster than ever before.
	Uncover how AI fosters cross-department collaboration, transforming siloed teams into knowledge-sharing powerhouses.
	Use AI to transform how learners engage with PowerPoint presentations—what used to be a boring reading exercise can now become a personalized, two-way experience!


Speaker: Andrew Leong-Fern, Founder and CEO, Strategy AI

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12:45–1:15 p.m. ET

Critical Reskilling: AI Workforce Transformation

AI is creating change across the workforce, with the World Economic Forum estimating that 59% of workers will need significant upskilling or reskilling by 2030; however, most organizations lack the training resources or strategies to adapt to these challenges. Ascendient Learning leverages over 60 years of IT training experience to deliver instructor-led training solutions customized to your business needs, ranging from company-wide awareness training to highly technical multi-week bootcamps.

Join this session to:


	Understand the impact that AI will have on the technical workforce.
	Identify key skills needed for AI-enabled job roles.
	Learn how to develop and implement an upskilling strategy that develops in-house talent to fill these growing requirements.


 

Speaker: Brian Carlson, Alliances and Strategic Accounts, Ascendient Learning

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1:30-2:00 p.m.

Be An AI Ninja – Must Try Tips!

Unleash your inner AI Ninja with our action-packed session for L&amp;D professionals! Join bestselling author Mike Song and the Get Control Training team as we countdown the top 10 AI tips for ChatGPT, Microsoft Copilot, and more. Discover hidden features, best practices, and essential tools embedded in MS Teams and Windows, including time-saving tricks like using Collections for prompt templates. Boost efficiency, streamline workflows, and maximize the potential of AI in your organization. Trusted by 20% of the Fortune 500, this session delivers high-impact insights designed to empower you and your team. Don’t miss this game-changing experience!


Join this session to:


	Build More Effective Prompts.
	Discover Hidden ChatGPT &amp; Copilot Features.
	Save 20 minutes a day.


Speaker: Mike Song, Get Control

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2:15-2:45 p.m.

The Human Side of AI: Building Resilience Through Change


ELB Learning can help you empower your team to thrive in an AI-driven world. This session will explore how we can help you raise your team’s AI literacy, craft custom AI solutions, and guide your organization through change with tailored adoption plans. You’ll learn how we can help you create AI roadmaps, deploy cutting-edge tools, and foster a culture of innovation. By understanding the human side of AI adoption, you can seamlessly integrate technology into your workflows and align it with your business goals for lasting success.


Join this session to:


	Discover practical ways to integrate AI tools into daily workflows and upskill teams.
	Learn how to design and deploy AI-enabled solutions to meet your unique business needs.
	Identify effective change management strategies for smooth AI adoption and sustained growth.


Speaker: Josh Penzell, VP of AI Innovations and Solutions, ELB Learning

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3:00-3:30 p.m.

AI &amp; Learning and Development: Beyond the Button

AI is more than a simple tool for generating text—it’s reshaping how organizations manage, control, and deliver their content. As learning and development teams navigate the challenges of content proliferation, consistency, and proprietary control, they must carve out a strategic role in the enterprise AI ecosystem. Join us as we explore a smarter approach to AI—one that goes beyond automation to empower organizations with vetted, reliable, and controlled content. Discover how MadCap’s intentional AI strategy is rethinking learning content's role in an accelerating AI environment.


Join this session to:


	Explore how AI is transforming how organizations manage, control, and deliver content.
	Discover why learning and development teams must take a strategic role in AI adoption to address content challenges.
	Learn why a smarter AI strategy goes beyond automation to ensure vetted, reliable, and controlled content.



Speaker: Chris Kocher, MadCap Software

ATD Demo Day: Augment L&D with AI 

Lifelong learning is an ongoing journey that evolves with us, shaping our growth, adaptability, and potential at every stage of life. Whether you’re just beginning your career, navigating mid-life challenges, or enjoying the rewards of retirement, each decade offers unique opportunities to expand your horizons. Understanding how to approach learning in every phase can make this journey more structured, fulfilling, and rewarding.Below is a decade-by-decade guide filled with actionable tips to help you chart your lifelong learning path:In Your 20s: Laying the FoundationYour 20s are a time of discovery, where the choices you make can set the trajectory for your future. It’s a decade filled with opportunities to explore different paths and establish a strong base for personal and professional growth. Focus on:Explore Various Interests: Try out different fields to discover what excites you. Attend workshops, join industry groups, and take online courses in diverse subjects.Develop Core Skills: Sharpen essential skills like communication and project management through platforms like Coursera or Udemy.Expand Your Network: Networking is crucial. Attend events, join professional organizations, and seek out mentors for guidance.In Your 30s: Advancing and SpecializingDeeper career commitments and the pursuit of specialization often define the 30s. This is the time to solidify your expertise, climb the career ladder, and refine your focus on what truly matters to you. Maximize this decade by:Pursuing Certifications: Enhance your qualifications with advanced certifications in your field.Developing Leadership: Build leadership and management skills with targeted courses in team management and strategic planning.Balancing Work and Learning: Integrate learning into your routine. Set aside weekly time for professional development and apply new skills at work.In Your 40s: Expanding Horizons By your 40s, you’re likely well-established in your career, but that doesn’t mean growth should slow down. This decade is an ideal time to broaden your knowledge, explore new passions, and continue evolving both personally and professionally:Learn New Technologies: Stay ahead by enrolling in tech workshops or online classes that keep you competitive.Start a Personal Project: Launch a side business or personal project that aligns with your passions and enhances your skills.Mentor Others: Share your expertise by mentoring. It reinforces your learning and positively impacts the next generation.In Your 50s: Reinventing and ReflectingYour 50s offer a unique blend of reflection and reinvention. It’s a period where you can take stock of your achievements and consider new directions, whether in your career or personal life. Embrace this time by:Exploring New Interests: Dive into fields or hobbies you’ve always been curious about. Take courses that spark new passions.Prioritizing Health: Incorporate wellness education into your life through seminars on nutrition, fitness, and mental health.Planning for Retirement Learning: Prepare for continued learning in retirement by exploring volunteer opportunities, part-time work, or educational programs.In Your 60s and Beyond: Lifelong EngagementAs you enter your 60s and beyond, the focus shifts toward sustaining engagement and continuing personal enrichment. This is a time to fully embrace the pursuits that bring you joy and keep your mind active. Stay engaged by:Pursue Passions: Dedicate time to hobbies, art, writing, or volunteering—whatever brings you joy.Keep Mentally Active: Challenge your mind with puzzles, reading, or learning new languages to maintain mental sharpness.Stay Connected: Join clubs or communities that share your interests. Social connections and shared learning experiences enrich life.Tips for All DecadesSet Learning Goals: Specific, achievable goals keep you motivated across all stages.Leverage Technology: Access learning anytime, anywhere with online resources and apps.Stay Curious: Maintain a mindset of curiosity and openness to new experiences, keeping your lifelong learning journey vibrant and ongoing.Mapping your lifelong learning journey means recognizing each decade’s unique opportunities and challenges. You can make the most of every stage of life with clear goals, a willingness to embrace new technologies, and an engaged approach. Remember, learning is a continuous, evolving process—approach it with enthusiasm and an open mind.

Mapping the Lifelong Learning Journey: Tips for Each Decade of Life

Sally is the chief learning officer for a large well-known bank. She was recently brought in by her CEO to “professionalize” the Learning and Performance function within the company. Sally inherited a very extensive learning measurement system that rigorously cataloged the results of each training course using Likert-Like questions and numerical averaging.As Sally sifts through the data, she notices something curious. Instructors whose smile sheet ratings were consistently low were still teaching, even after several years of poor results. Sally, of course, is thrilled! She’s been mandated to professionalize the learning function and already she’s found a problem she can fix. She makes a plan. She’ll bring her team together to improve—or fire—the low-performing trainers.Brilliant, right? Maybe! It depends on whether Sally’s assumptions are accurate:Instructors who get the best smile sheet ratings will help their learners achieve the best learning results and the best on-the-job performance. Instructors who get the worst smile sheet ratings will produce learners who achieve the worst learning results and the worst on-the-job performance.Interestingly, Sally’s predecessors never thought to correlate their smile sheet ratings with learning results or on-the-job performance. Sally, like most L&D professionals, doesn’t think of doing this either. She just assumes that smile sheet results are related to learning outcomes. Indeed, as an industry, we tend to assume that smile sheets are telling us something important about the successes and failures of our training efforts. Are we right? Is Sally right? And does it really matter, anyway?In 2013, ATD and i4cp teamed up to examine how organizations measure the effectiveness of the learning programs. The research, reported in The Value of Learning: Gauging the Business Impact of Organizational Learning Programs, found that Level 1 smile sheets were by far the most common method of measuring our learning solutions. One implication from these findings is that we, as workplace learning professionals, get most of our feedback from smile sheet data.Consequently, because feedback enables improvement, the validity of smile sheet data is critical. In other words, if we’re not getting good data from our smile sheets, we’re not going to be able to create maximally effective learning.Research on Smile SheetsSo, what does the research say? Are smile sheets effective in giving good feedback? The short answer is No. Two meta-analyses in the scientific literature covering more than 150 research studies found that smile sheets are virtually uncorrelated with learning results (see Further Reading below). Specifically, both meta-analyses found that smile sheets were correlated with learning results with a correlation of r = .09.Statisticians tell us that correlations below r = .30 should be considered weak correlations. Therefore, a correlation of r = .09 is practically no correlation at all! It would be like correlating smartphone usage with hair color.Bottom line: Sally’s assumptions were faulty. Our assumptions, as an industry, have been faulty for decades. We’re all caught in the delusion that smile sheets tell us something important, when in fact they may regularly mislead us.A Smarter Smile SheetWow! What should we do then? Should we throw out our smile sheets? Should we collect data to be polite and then ignore the data? I don’t think so. After thinking about the smile sheet problem for a decade or so, I’ve come to the conclusion that if L&D professionals redesign smile sheets from the ground up—based on the science of learning and guidelines from the measurement field—we can build effective smile sheets.In Performance-Focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form, (more info available at www.SmileSheets.com), I describe how to build a much more effective smile sheet. There are two critical aspects.First, questions should be based on the science of learning. Because we’re asking that our smile sheets tell us about learning, it makes sense to base our smile sheet designs on learning science. Second, we have to do a better job of designing our smile sheet questions. Most of us use Likert-like scales or numerical items, both of which are fundamentally inappropriate for smile sheet use. We also have to help our learners make good smile sheet decisions. According to research from Brown, Roediger, and McDaniel (2014), as well as Kirschner and van Merriënboer (2013), learners don’t always know their own learning. Because of this, asking them questions about their learning may give us faulty information—unless we design our questions to support their smile-sheet decision making. Too many of our questions ask learners to answer questions they are not prepared to answer.Here are some of the major areas that smile sheet questions should target:ability of learners to successfully apply what they learned to their work learners’ full comprehension of what was presented to them learners’ capability to remember what they’ve learned level of motivation that learners will bring to implement what they’ve learned post-training resource that will guide and enable learners to persevere in putting their learning into practice.Most smile sheets do a poor job of targeting these issues, which is unfortunate because it is through these types of research-inspired factors that learning effectiveness can be discerned.Bottom LineMost of our smile sheets are ineffective and provide poor feedback. Fortunately, we can build better ones. Of course, smile sheets will never give us all the information we need. It’s critical that we also measure learning by focusing on learner comprehension, decision making, and memory, as well as measure application by examining the factors and results produced in the way of on-the-job performance.While smile sheets are never enough, most organizations will continue to use them, so we ought to make them as effective as possible. Scientific research makes it clear that our current smile sheet efforts are ineffective. Fortunately, the science of learning and wisdom from the measurement field give us hope for better smile sheets.Like what you read? Join us at the ATD 2016 International Conference & Exposition in Denver, CO, May 22-25 to hear Will Thalheimer speak.Further ReadingAlliger, G. M., Tannenbaum, S. I., Bennett, W., Jr., Traver, H., & Shotland, A. (1997). A meta-analysis of the relations among training criteria. Personnel Psychology, 50(2), 341-358.Brown, P. C., Roediger, H. L. III, & McDaniel, M. A. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press of Harvard University Press.Kirschner, P. A., & van Merriënboer, J. J. G. (2013). Do learners really know best? Urban legends in education. Educational Psychologist, 48(3), 169-183.Sitzmann, T., Brown, K. G., Casper, W. J., Ely, K., & Zimmerman, R. D. (2008). A review and meta-analysis of the nomological network of trainee reactions. Journal of Applied Psychology, 93, 280-295.

Are Smile Sheets Supported by Research?

In this day and age, becoming obsolete is a common fear among the employed and unemployed in equal measure. Rapid innovation and business model changes can disrupt whole industries. What used to take decades to accomplish seems to happen overnight.So, what can we do to inoculate ourselves against obsolescence? Here are some useful things you can do to keep yourself up to date.Know yourself. What are your strengths and what type of work environment allows you to do your best work? Knowing these things about yourself—and finding a position that brings out the best in you—will make you more valuable to your employer. Employers want to keep their top performers, and will invest in your future. Staying in a position where you’re not using your best skills or remaining at company that isn’t a good fit doesn’t help you OR your employer.Keep your skills up-to-date. As a talent development professional, you know how important it is for employees to keep their skills sharp. But what have you done to update your own skills lately? Attending a conference or taking an online course are all good ways to stay current. Just make sure that the skills you’re sharpening are in demand.Stay abreast of business news. It’s easy to get so busy with daily work that you lose sight of what is happening in the wider world. Reading your local paper or business journal is one way to stay up to date on what is happening in your region. Subscribing to news feeds online or perusing national business news on a regular basis will help you to stay current on business trends. If you find yourself frequently asking others what they’re talking about when they mention a fresh trend, new company, or business disruption, you may be getting out of touch.Update your technology skills. With so much new technology, it’s easy to get behind on the latest developments. While it’s not possible to be up on every new app or program that is out there, make sure that you take steps to stay current. Some people subscribe to technology news feeds like Techcrunch.com or Mashable, and others follow technology leaders on Twitter. Personally, I ask my kids about the latest apps and download them so that I’m current on the latest "hot" new thing.Whatever you do, don’t shy away from brushing up on your tech skills. Many people feel embarrassed to admit that they don’t know how to use certain technology. If you’re uncomfortable asking for help at the office, have someone outside of work coach you until you feel confident about your skills. Don’t know who to ask for help? Don't forget YouTube. It's a great source for free technology tutorials. Network. It’s easy to get so busy that you neglect your network and become get out-of-touch with what is happening in your region. What have you done lately to stay abreast of local and national trends? Attending functions of your professional association is a great way to stay up on the latest news in your industry.Although this may sound self-serving now that I work for ATD, I have always recommended to my clients that they stay active in their professional associations—whether or not they are actively looking for a job. Bottom line: through your association or other means, it’s important to build and maintain strong relationships with others in your field and region who can help you to solve problems, find resources and stay on top of the latest news. So, if you’ve let your network languish, start today by setting up lunch with a friend or colleague.Perform a career check-up. To help you identify skill gaps and other threats to your professional success, I developed the June Bonus TD at Work, “Keeping Your Career on Track.” It is designed to help you to identify your best skills and evaluate how your background compares with requirements in today’s job market. The TD at Work provides some great tools to help you pinpoint your best work environment and uncover any threats or opportunities you may have missed.Not sure if you have time to do a full check-up? Join me for a webcast on July 8 at Noon, How to Avoid Becoming Obsolete, for more steps you can take to keep your career on track.

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