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Keith Keating is a senior director of GP Strategies supporting General Motors’ Center of Learning. With a career spanning more than 20 years in learning and development, Keith Keating holds a master’s degree in leadership and has experience in instructional design, leadership coaching, operations management, and process transformation. More recently, Keith has been leading GP Strategies’ clients on the development and execution of their global learning strategies. Regardless of the role, at the heart of everything Keith does centers around problem solving. He studied design thinking at MIT’s Sloan School of Management and found it was a perfect tool to add to his problem-solving toolkit. Since then, Keith has been using design thinking to help clients tap into understanding and resolving unmet customer needs.

Keith Keating

How and where we work may change in the future, but employee engagement will always be a personal equation.

5 Evergreen Strategies for Employee Engagement in the Future Workplace

September 2019 - TD Magazine

Learner feedback was positive. Survey results were good. General Motors turned to design thinking to discover how they could be even better.

On the Road to Continuous Improvement

Spring 2019 - CTDO Magazine

The argument: Design thinking is a valuable tool for L&D professionals.

Design Thinking—L&D Friend or Foe?

Unlearning involves the giving up or abandonment of knowledge, actions, or behaviors. It is not about forgetting; it is about the ability to choose an alternative mental model or paradigm.

Harness the Power of Unlearning

One of the biggest reasons virtual environments are not successful is the lack of engagement.

Tips for Keeping Virtual Learners Engaged

Adaptive leadership means seeing changes not as obstacles, but as opportunities to focus on being ready. By focusing on these three main adaptive leadership traits, you can become a more flexible and adaptable leader.

3 Traits of Adaptable Leaders

Design thinking is a five-phase approach that can vary, but the core mindset is the same: understand the people and problem and take action.

Design Thinking: Risks and Rewards

Pausing gives us the opportunity to slow down to connect, reflect, ask, and understand—enabling us to be better leaders.

Pause: The Power of Cultivating Space Between Words

.The best way to implement design thinking is just that—apply it.

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