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Paula O'Brien, M.Ed., works as a senior instructional designer, creating e-learning curriculum for pharmacists who specialize in renal care and dialysis. Paula's 14 years of expertise represent her creativity and passion for designing engaging instruction used in classroom, online, and blended sessions. Her courses have been delivered to enlisted military, veterans, technology professionals and pharmacy teams around the world.

Paula O'Brien

July 2025 - TD Magazine

AI-driven translations save time and money to develop multilingual e-learning courses.

Low-Cost Language Conversion

The SME role varies from organization to organization, and the relationship between instructional designer and SME can make or break a project.

3 Confidence-Builders for Managing SME Relationships

Between the daily borage of controversial headlines around misappropriated spending, workforce reorganization, and federal pay cuts, we often miss hearing the good news about innovation and progress occurring within the government workforce. Well, the 2012 Next Generation of Government Summit in Washington D.C., which brought together more than 600 Generation X and Y public sector workers, didn’t miss a beat sharing information about how many federal workers are taking steps to move government work forward. The summit was chock full of sessions on everything government employees are doing right. It’s time to share these stories.For two days, attendees learned how their peers were driving change, creating innovation, and leveraging social media tools to improve government.Carmen Medina, former CIA Director of Intelligence and author of the series “Corporate Rebel,” gave attendees a “pep talk” about how to be a “good” corporate rebel. “Optimism is the greatest act of rebellion,” she told the audience. “Nobody likes a pessimistic change agent.” Medina gave the young government leaders several key tips to drive change: start small, don’t avoid conflict, and when opportunity opens up, run through the hole as quickly as possible.Todd Park, the chief technology officer of the United States, discussed lessons learned about “innovation in government.” To create innovation in government, public sector employees must “embrace we-gov (open innovation)” and remember “that most of the smartest people in the world work for someone else.” Park is part of the recently announced series of Open Data Initiatives in energy, health care, public safety, and education to spark new private-sector consumer-facing and business-oriented tools, products, and services—such as mobile apps and websites—all while rigorously protecting personal, proprietary, and national security information.During the keynote on “How to Drive Big Change in Government,” Lena Trudeau—associate commissioner  in the Office of Strategic Innovations for the General Services Administration—challenged the audience to take a risk. “With crisis comes opportunity,” says Trudeau. “Sometimes you need to show the risk inherent with maintaining the status quo.”In other exciting news, I’d like to introduce you to Paula Ketter, the new Editor of The Public Manager, ASTD’s journal dedicated to supporting government managers. While Paula is new to the role of Editor for the The Public Manager, she is certainly no-newbie. Paula is the Editor of ASTD periodicals, and has overseen the publication of ASTD’s flagship monthly magazine T+D (Training + Development) for five years. She has also served as the Managing Editor of The Public Manager for three years. Paula is a veteran journalist with more than 30 years of experience writing and editing for newspapers and magazines. Carrie BlustinDirector, Government SectorPublisher, The Public Manager

Government Newsletter: August 2012

Winter 2011 - The Public Manager

The Challenge of Selecting and Orienting Political Appointees

Summer 2012 - The Public Manager

How Federal Executives Build Successful Long-Term Organizations

2024 Awards Issue - TD Magazine

In the competitive world of real estate development, differentiated growth requires a highly trained, motivated, and goal-oriented workforce.

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