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Susan Moss is a senior consultant in talent management at Cardinal Health.

Susan Moss

October 2016 - TD Magazine

All About Mentoring

Loneliness and isolation in the workplace hurt employee health and well-being—and the bottom line.

All the Lonely People

Leadership is grown through relationships; it is not a muscle that can be grown by yourself. Lou Russell shares some advice from RMA’s leadership development programs.

Grow Leadership Through Relationships

Mustn't Miss: New Executive Book Reviews

Several studies have given us a fresh look at this practical concept of learning from our mistakes. Here’s a rundown of some of the most intriguing discoveries.

Intelligent Failure and Experiential Learning

To understand why the communication process is complicated, it is helpful to understand how a message is developed, sent, received, and processed.

How to Overcome Bad Workplace Communication

There are many books focused on career development in the ATD bookstore, but I thought I’d highlight a few that are on my summer reading list. What's more, ATD is having a Midsummer Book Sale! One day only—Tuesday, August 4—you can get 20% off all in-stock ATD books. And from August 5–14, all 2015 book releases will be 20% off. _The Self-Aware Leader_By Dan Gallagher and Joseph Costal The Self-Aware Leader was given to me by a friend before I came to work for ATD to use as a tool in my career coaching practice. I found its practical lessons on becoming more self-aware as a manager were beneficial for me as well as my clients. It offers insights regarding aspects of your management career, including which characteristics drive desirable leadership outcomes and personal success. **_Career Moves 3rd Edition_**By Annabelle Reitman and Caitlin WilliamsUpdated in 2013, Career Moves by career experts Caitlin Williams and Annabelle Reitman, shows you how to create your dream career by using practical planning exercises and techniques. Explore key competencies that professionals need to be successful, and learn how to make them work for you. Special bonus: If you have an iPad, don’t miss its app to make the book come alive. **_90 Days 90 Ways: Onboard Young Professionals to Peak Performance_**By Alexia VernonAlexia Vernon’s 90 Days 90 Ways: Onboard Young Professionals to Peak Performance demonstrates how to achieve the goal of getting new employees oriented, integrated, and trained within the first 90 days of their employment so they can make significant contributions to your business. **_Connection Culture_**By Michael Lee StallardMichael Stallard’s new book on developing a “connection culture” where employees feel valued and included is definitely worth a read. The book provides a practical and fresh way of thinking about leadership and offers recommendations for how to tap into the power of human connection. Inspiring and practical, this book challenges you to set the performance bar high and to keep reaching.  Coming Soon...Beyond Happy: Women, Work, and Well-Being  By Beth CabreraI’m also looking forward to reading Beth Cabrera’s new book, Beyond Happy, which is scheduled to come out on August 24. Why? Over the course of a decade, positive psychology authority Dr. Beth Cabrera has surveyed and interviewed more than a thousand women to gather insight into how to effectively balance career and family responsibilities. In Beyond Happy: Women, Work, and Well-Being, she gathers her essential findings and offers women proven strategies for living more authentic, meaningful lives. Helpful self-assessments guide you toward feeling good and doing good, and each chapter delivers tried-and-true tactics that real women have used to manage the difficulties of fulfilling their multiple, often conflicting, roles.

Your Career Development Summer Reading List

As learning and development experts, your role in understanding the digital security measures implemented by your learning management system (LMS) provider is not just crucial but integral for safeguarding sensitive information and maintaining regulatory compliance. You are tasked with not only identifying an LMS that meets the diverse learning needs of your organization but also ensuring that it provides robust digital security measures to safeguard against potential breaches and protect valuable organizational assets.When evaluating potential LMS providers, it’s not enough to be knowledgeable—you need to be proactive. Arm yourself with the knowledge and insights necessary to make informed decisions that align with your organization’s strategic objectives and security requirements. Don’t wait for the information to come to you; go out and get it. Let’s explore the top five inquiries that HR professionals should pose to potential LMS providers. These are not just any inquiries; they are the key aspects of digital security that you need to understand. We’ll look at encryption protocols, authentication mechanisms, data privacy measures, continuous monitoring practices, and incident response capabilities. These are the areas where you need to be most vigilant. Here are five essential questions to ask your LMS provider to safeguard your organization’s data:1. What Security Protocols Are in Place?It seems the most obvious question to ask, but it is often overlooked when shopping for a new LMS. Ask what foundational security protocols your LMS provider has implemented. Ensure you get detailed information on the provider’s encryption standards to protect data both in transit and at rest. Robust access controls should be in place to ensure that only authorized personnel can access sensitive information. Additionally, inquire about data backup procedures to ensure the resilience of your organization’s data against loss or corruption.2. Is the LMS FedRAMP Authorized?FedRAMP (Federal Risk and Authorization Management Program) authorization is essential for government agencies and organizations handling sensitive data. FedRAMP authorization signifies that the LMS provider has undergone rigorous security assessments and adheres to stringent security controls mandated for federal agencies. There are three levels of security to consider:Low Impact: Designed for cloud services processing non-sensitive, publicly available information. This level emphasizes basic security controls to mitigate low-level risks effectively.Moderate Impact: Tailored for cloud solutions handling sensitive but unclassified information (SBU). Moderate-level controls focus on safeguarding data confidentiality, integrity, and availability, catering to a broader range of government applications.High Impact: Reserved for cloud environments handling classified, sensitive information that could pose severe consequences if compromised. High-level controls entail stringent security measures to protect against advanced threats and ensure the utmost data protection.Only a few LMS providers have achieved the level of security requirements for FedRAMP authorization. TotaraGov is FedRAMP authorized, and its tailored architecture allows agencies to deliver training programs securely while adhering to stringent regulatory requirements.3. How Is User Authentication Managed?User authentication serves as the first line of defense against unauthorized access to the LMS platform. Inquire about the authentication methods employed, such as multi-factor authentication (MFA) or single sign-on (SSO). Multi-factor authentication adds an additional layer of security by requiring users to provide multiple forms of verification, while single sign-on enhances user convenience while maintaining security standards.4. What Measures Are in Place for Data Privacy?Data privacy is fundamental to digital security, particularly concerning personally identifiable information (PII) and sensitive organizational data. Seek clarity on how the LMS provider ensures data privacy, including data anonymization techniques, role-based access controls, and compliance with data protection regulations such as GDPR and HIPAA.5. How Are Continuous Monitoring and Incident Response Handled?Adequate security measures require continuous monitoring and proactive incident response mechanisms. Inquire about the LMS provider’s approach to continuous monitoring, which identifies security threats and vulnerabilities in real time. Additionally, seek insights into the incident response protocols in place to address security incidents promptly and minimize potential damages. By posing these critical questions to your LMS provider, you can protect your organization’s digital assets against evolving security threats. Prioritizing digital security safeguards sensitive data, upholds organizational integrity, and fosters trust among employees and stakeholders. Remember, proactive assessment and collaboration with your LMS provider, such as Totara, are key to maintaining a secure learning environment and mitigating potential risks effectively. Stay vigilant, stay informed, and prioritize digital security in your organization’s learning initiatives.

5 Crucial Security Questions to Ask Your LMS Provider for Federal Government

Technology is key to improving employee experience. But relying on technology rather than using it as a tool can cripple your organization’s productivity and culture.Many HR leaders and managers fall prey to employee-engagement tools predicated on perfunctory perks, assuming they are sustainable solutions that drive employee engagement and performance—usually, they’re not.Can these tools contribute to a high-performing workplace or generate an (often temporary) uptick in engagement? Yes. There’s no denying that.Technology helps amplify and extend company culture, but it can’t replace it. Investing in the right employee-experience technology aids the process, but the culture your organization fosters must lead any initiatives to inspire meaningful change.Let’s explore how technology can improve employee experience in your organization:1. Invest in a Better Learning Management SystemWhen choosing a company to work for, nearly 87 percent of candidates rank learning and development opportunities in the workplace as critical.Research also shows that high-quality training increases employee engagement because it influences “psychological variables” such as:MotivationCommitmentOrganizational trustLike an open-source LMS, investing in learning and development resources transcends typical tick-the-box compliance and regulatory training. Learning technology enables organizations to close skills gaps, create an adept, adaptable workforce, improve employee development plans, and strengthen the skills of employees—which can generate a 14-29 percent increase in profit.2. Encourage Knowledge Sharing and CollaborationA learning experience platform (LXP) is a powerful way to improve employee experience because it nurtures collaboration, mentorship, and development that supports employees at every stage of their careers.From new employees to experienced senior management, an LXP can connect people with similar learning needs—whether by role, location, seniority level, or skill set.Not only will this help your people share knowledge, collaborate on projects, and communicate with colleagues, it also provides opportunities for employees to be mentored by senior experts.Experts can curate training resources from multiple channels to create personalized development paths, answer questions from mentees, and track mentee engagement.3. Use People-Centric Performance Management TechnologyEnhancing employees’ skills and nurturing a collaborative culture will drastically improve your organization’s employee experience, but effective performance management is missing in the talent experience chain.Supported by a people-centric management culture, a performance management system completes the talent experience chain—addressing the most pertinent elements of employee experience and unlocking sustained employee engagement and alignment within your organization.When choosing a performance management system to improve employee experience, we recommend flexible technology (like Totara Perform) that supports both a traditional and agile approach and allows you to gradually improve processes with features such as:Continuous 360-degree feedbackSupport for frequent check-insUp-to-date competency frameworks and skills auditsClear objectives and goal-setting at all levels of the organizationIntroducing the Totara Talent Experience Platform: The All-in-One Technology for Employee ExperienceWe built the Totara Talent Experience Platform to unite all the employee experience technology you need in one solution.Together, these intuitive systems (that integrate with your current HCM and L&D tech) empower a talent experience platform that improves every aspect of the employee-employer experience to unlock peak performance and boost agility in your organization.

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