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Terry M. Farmer is co-founder of EiQ and has more than 25 years of experience in the areas of performance improvement, instructional design, strategy, and organizational development. He has held several internal consulting and leadership positions within several organizations across multiple industries including IBM, Ernst and Young, Rubbermaid Incorporated, The Walt Disney Company, Nationwide Insurance, and Eaton Corporation. He has a master’s degree and doctorate in Instructional Systems Technology from Indiana University.

Terry Farmer

February 2014 - TD Magazine

Everyday Innovation

September 2014 - TD Magazine

Inspire to Innovate

10 Steps to Leading Everyday Innovation

Íñigo Sánchez-Cabezudo, SHRM-SCP, Strategic Learning consultant and entrepreneur on purpose Washington DC, (USA)Spaniard and American consultant and entrepreneur, dedicated to talent development, specializing in transformational leadership, storytelling, and change management. He is change management certified (Change Quest® model) and team management certified (Four Gates to Peak Team Performance® model) by the neuroscience expert Dr. Britt Andreatta. He is passionate about entrepreneurship with purpose.He defines himself as a multipotentialite. He is currently exploring his IKIGAI, his life motto is the African life philosophy UBUNTU, and he considers himself an eternal learner.He was the former director of global markets, for the Americas, Caribbean, and Spain at SHRM (Society for Human Resource Management), the largest professional society in the world dedicated to HR professionals for three years.Prior to SHRM, he was senior regional manager at ATD (Association for Talent Development, formerly ASTD), where he managed international relations with Europe and Latin America for six years.Prior to his role in ATD, Íñigo worked as director of sales and marketing at Fonexion USA, a European bluetooth and wireless accessories distributor, managing U.S. and Latin American operations. Before that, he was deputy director for AGRAGEX (the Spanish Farm Equipment and Irrigation Exporters Association) for 10 years in Bilbao, Spain. He extensively promoted farm equipment products, organizing trade shows and trade missions, and bringing entrepreneurs to more than 86 countries around the world.He holds a BA in economics from the Complutense University of Madrid (Spain) and a diploma in economics from the University of Wolverhampton (UK), and has taken several doctorate courses in development economics at the University of the Basque Country in Bilbao (Spain). He has taken several ATD training and coaching certificates. He regularly speaks at different L&D and HR conferences and workshops throughout Latin America and Europe. He holds SHRM-SCP (Senior Certified Professional) certification.In 2020, he became certified by CLICK-Institute’s (Washington DC) digital facilitator program and he is currently a faculty coach. In 2021, he has also finished a master's in entrepreneurship from Instituto Pensamiento Positivo in Madrid (Spain). He recently took a certificate for Mastermind success accelerator facilitation by The Success Alliance group (USA). He is also ISO-3045 Diversity and Inclusion Professionals (DIPs) certified by the University of Georgia – Terry College of Business.  He is multilingual: bilingual in English and Spanish, fluent in French, and is currently learning Portuguese. He is a world citizen and has worked in more than 86 countries and counting…

Inigo Sanchez-Cabezudo

 A few weeks ago, I wrote a short post, “Do the Right Thing.” For those who did not read the article, by right things I was not merely referring to ethical issues. Of course, acting ethical and appropriate are a given. I was also referring to being encouraging and helpful to others, as well as a great teammate and communicator. In essence (and in spirit), I am talking about being a servant leader and a source of positive energy—and only positive energy.Here’s some of the feedback I received for the post: “The message is inspirational—developing a positive and encouraging environment is planting seeds of success in our workplace, and for our team members, and can produce limitless benefits for our firm’s overall success.” “Fortunately, I am in a smaller company that is very leadership focused. In the past, though, I worked with managers with the attitude: “Just do what we tell you, just comply, adhere to our procedures.” They did not encourage creativity, finding new and better ways, collaboration, and even asking questions. It was just do it.” “We need people who know why they do what they do, are guided by proper values and purpose, versus so many managers who do what they do for money, power, attention, control, title, or corner office.” “We need leaders who have faith, a moral compass, and love to coach, mentor, and help others learn, grow, and succeed. We need leaders whose own satisfaction comes from the satisfaction and success of their people.” “It is true that doing the right thing helps others and helps us to feel good about ourselves. I also have found that doing the right thing is key to overall business success. A focus on personal gain can lead to short term success, but doing the right thing usually ensures the ultimate long term emotional (and financial) returns.” “I love the thought of doing the right thing as it improves morale and the spirit of an organization. Results will improve. Failure to do the right things has the opposite effects; it reduces drive, people won’t go the extra mile, and ultimately turnover, which is a huge hidden cost that management usually rationalizes—rather than taking responsibility to learn from and improve.”There is a saying that “kindness of words motivates others.” Having a sense of kindness in our work, leadership, and relationships in business, including our internal relationships, is definitely doing the right thing! Mara Vandlik of McGinn & Co., asked if women are expected to be more graceful, helpful, and encouraging than men? Granted, we could start a dialogue on that question, but my answer to her is that this is an area where men could learn from women and their natural leadership skills and competencies.Kerry Douglass, a spiritual director and counselor, thoughtfully noted that effective leadership comes through community, not authority.John Kelly of Hanover Stone Partners sent the Do the Right Thing post to two former leaders with whom he worked and respects and states that now when faced with a difficult decision or issue, he asks himself “What would Dick or Ed do?” Then the answer is clear, do what’s right. This is consistent with a recent conversation with Joe Bottari, a sophomore student athlete at Georgetown, whom I have the privilege of knowing and mentoring. When faced with what he considers a life decision, he takes the time to seek the counsel of those for whom he has great respect. Joe also believes in having great relationships with his teammates and focusing on team goals, as then work and football practice are easier to handle well.Andy Funt, CEO of Bio Films Innovations, makes an insightful suggestion that we should bear in mind to always doing the right thing—and also do the next right thing. By that Andy means the first right thing might well be an assessment or decision and the next right thing is our action. An example might be reaching out to someone to help them with their inner-confidence as we pursue our desired outcome.Aaron Spokaeski, a general manager at Billy Casper Golf, a company that definitely treasures its people and consciously tries to listen for their ideas, advice, and feedback, points out that doing the right thing means being “we-oriented” not “me-oriented.” It also means realizing that, as a manager and leader, we are a part of a team and every person is an important member of the team as well, and helping them believe that.We should live to help make lives better every day. That is living in our faith, and isn’t it the way we can be in our business lives?!Yes, surely it is. With that personal mission, we can be exemplary and highly effective leaders and team members—by doing our best work, by being positive, and by encouraging and helping others do their best work. As I finished drafting this paper, I happened to read a wonderful article about empathy. It encouraged me to go back and add this paragraph. Bottom line: Empathy helps us improve the lives of others, as well as our own. Here are just a few things we can do each day: See something at work that needs fixing? Just quietly fix it.Say thank you with eye contact and a smile and not being too hurried so the person feels your appreciation.Grab a coffee or tea with someone who could use a conversation. Conversations are a gift, if we listen to connect. A great way to lead our lives from a spiritual sense is to help make lives of others better every day, and we can have that be our personal mission in our work and leadership. We need to encourage and help our team members and other colleagues have better business lives every day. That is doing the right things and that is servant leadership!

What Does “Doing the Right Thing” Look Like in Business?

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