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Drive Organizational Performance Through EvaluationOrganizations that embed evaluation into their culture and operations can pivot faster, innovate more effectively, and foster a growth mindset. Evaluation thus becomes a tool for learning and continuous improvement. Building a Culture of Evaluation leads you through how to integrate measurement and feedback into your organization’s DNA.Learning trailblazer and President and CEO of Kirkpatrick Partners Vanessa Alzate delivers a bold, visionary guide for transforming learning functions into strategic powerhouses. In this book, she reimagines the impact the Kirkpatrick Four Levels® can have in today’s dynamic workplace. Not just for L&D use, the model gives you and your organization a common language and decision matrix—an operating system—to align all people, processes, and performance systems with results.This book explores using evaluation as the foundation of the design process for new interventions to ensure you achieve behavior change and learning transfer. Then, it brings evaluation to life with practical applications across onboarding, leadership development, sales enablement, coaching, and even artificial intelligence initiatives. Finally, it looks ahead to how you can scale evaluation beyond just L&D across the entire organization.With contributed chapters from global experts and real-world examples, this book is your road map to shifting from order taker to business partner, from isolated metrics to enterprise-wide impact.

Building a Culture of Evaluation

Empower Frontline Workers and You’ll Power Your BusinessFrontline employees are the backbone of every organization. They’re the grocery clerks, manufacturing workers, call center representatives, hotel housekeepers, and retail associates who keep the world running. Yet, despite making up 70 to 80 percent of the global workforce, they are often treated as an afterthought. The Frontline Enablement Playbook is here to change that.Written by JD Dillon, founder of LearnGeek and passionate advocate for the frontline, this book is a practical guide for HR, L&D, and operations professionals who want to do better by their deskless teams. Drawing on more than 25 years of experience and insights from over 100 global practitioners and actual frontline workers, Dillon delivers the first-ever playbook designed to help you build a frontline experience that’s resilient, adaptable, and human-centered. Inside, you'll dive deep into six parts that redefine frontline support: Understanding who frontline workers really are—and what they needArchitecting a modern enablement ecosystemEmpowering frontline managers to empower their employeesHelping frontline workers do a great job todayFostering future opportunities for developmentEvolving your entire strategy to get that all-important buy-inThis book is packed with tools and tactics that work—whether you’re looking to improve training, manage change more effectively, enhance communication, or support manager well-being. Modular by design, you can read the entire story or pick and choose specific sections to address timely needs. You’ll find frameworks like the Modern Learning Ecosystem, stories from the field, and letters from frontline workers themselves.Stop just saying your frontline is essential and start proving it. Because when your frontline thrives, your business does too.

The Frontline Enablement Playbook

Become Indispensable in Driving Business GrowthL&D leaders must know how to connect learning strategies with business strategies and communicate effectively with leaders to improve employee performance and drive revenue. In other words, L&D needs to run like a business. Enter learning operations expert Tracie Cantu and her innovative Learning Operations Blueprint, which puts critical business needs first and brings rigorous systems-based thinking to corporate learning. This first-of-its-kind approach offers step-by-step guidance for updating L&D processes and structures to immediately improve results and increase the relevance of the L&D function. When learning teams and leadership become better partners, outcomes improve for organizations and employees. You’ll learn how to build an L&D business model that works, how to manage a portfolio of learning products, and how to design employee learning experiences that improve outcomes without demanding more tech or human resources. Cantu also provides questions for reflection, checklists, worksheets, and scorecards for practical application of her recommendations. Each chapter includes tips for taking action immediately and real-world stories that illustrate how to use the framework successfully and avoid common pitfalls. With this book, you will learn to scale your impact, secure your influence, and reach L&D’s potential. 

Running L&D Like a Business

Invest in Leaders at All Levels as a Key Part of Your Business Strategy Drawing on nearly three decades of experience across sales operations, technology consulting, and talent development, Tina Schust Robinson offers a much-needed reimagining of leadership development. She guides all leadership investors—from founders, executives, and frontline managers to those doing the hands-on design and delivery work—toward a more holistic and successful development approach. Making a powerful business case for investing intentionally in leaders, Tina explores why leadership investment is a crucial aspect of any business strategy and what characteristics define a good leader. She shows how leadership investors can craft initiatives that are tied to their organization’s and employees’ specific needs, sustainable over time, and highly effective. Moving beyond quick fixes and one-off programs, Robinson makes a practical case for why investing intentionally in leaders is a crucial aspect of any business strategy.This book shares Tina’s one-to-one, one-to-many, and one-to-all leadership investment framework. It demonstrates how organizations can pursue coaching and mentoring for individuals, improve leadership training for groups, and develop a comprehensive strategy to address leadership development throughout the talent life cycle. Interviews with successful corporate and nonprofit leaders and talent development pros bring the three-pronged framework into action. Checklists, assessments, and exercises allow leadership investors to apply the framework immediately and tailor their solutions to specific audiences and business needs. Whether you’re leading a team or shaping an entire organization, this book will change how you think about leadership—and the return it can deliver when you invest wisely.

Developing Your Business Leaders

Don’t let studying for your CPTD® certification exam be overwhelming! The CPTD Study Workbook is designed to support your certification preparation journey.Kickstart your certification journey by creating a study plan tailored to your personal experience, lifestyle, and needs.Power that plan with study strategies based in adult learning theory.Dive into the knowledge and skill statements specifically covered on the exam to focus your study efforts.Explore test-taking tips that will increase your confidence on exam day.

CPTD® Study Workbook

Grow Your Self-Awareness, Reinvent Your Value There’s a moment of hesitation surfacing today in organizations. Executives want middle managers to operate more cross-functionally so they can scale performance. Middle managers are waiting for permission from executives to activate their leadership voice and create more value. Written by leadership expert and coach Dan Gallagher, The Self-Aware Leader sharpens the self-awareness of middle managers to drive productivity and career growth.Gallagher presents a model that emerging leaders, middle managers, and senior executives can use as a catalyst to grow their leadership value. Based on empirical research and more than two decades of use, the model fully integrates a deep focus on self-awareness and reinvention with the practices of servant leadership and business transformation.This second edition includes additional thought exercises, new research on the Self-Aware Leader model and Generosity Quotient, and real examples of how increased self-awareness grows a leader’s value.

The Self-Aware Leader, 2nd Edition

Don’t let studying for your APTD® certification exam be overwhelming! The APTD Study Workbook is designed to support your certification preparation journey.Kickstart your certification journey by creating a study plan tailored to your personal experience, lifestyle, and needs.Power that plan with study strategies based in adult learning theory.Dive into the knowledge and skill statements specifically covered on the exam to focus your study efforts.Explore test-taking tips that will increase your confidence on exam day.

APTD® Study Workbook

Make Employee Skills the Currency Within Your OrganizationIn today’s rapidly evolving business landscape, organizations are increasingly recognizing the critical importance of employees’ skills as a means of building the organization. This is a fundamental change from focusing solely on specific job titles, position credentials, org charts, and reporting hierarchies when considering organizational growth. Meanwhile, workers and job seekers desire better opportunities to showcase their unique abilities and greater career mobility. Now, organizations have the opportunity to meet their organizational and employees’ needs by focusing more on how to tap into the existing skills of their workforce and develop the skills they need to remain agile and competitive.While the transformation process to a skills-based organization is complex and may seem overwhelming, skills expert and visionary Koreen Pagano offers you a blueprint for making the shift and achieving success. She shows you how to get started and build over time, emphasizing that you do not have to overhaul every HR, learning and development, and management process and program at once. Start small and wherever it makes the most sense for your organization.In this book, explore the different components of a skills-based organization—hiring and recruitment, organizational culture, performance management, and career development—as well as strategies for continuous improvement at the people, process, and system levels. Learn to understand the current potential for skills, what is needed to overcome resistance to the change, and how to secure buy-in from your organization’s decision makers. Examine how to plan for the collection, analysis, and governance of your skills data.This book is perfect for HR and talent strategists who want to go beyond the theoretical and see real results, regardless of where they may be on their path to building a skills-based organization. Case studies of companies at different stages in the journey prove this isn’t just an aspirational goal, but one that actual companies are achieving.

Building the Skills-Based Organization

Strengthen Your Acquisition and Retention Efforts Through EverboardingTraditional onboarding is a relic of the past. That frantic sprint to get new hires “up to speed,” followed by a deafening silence, often falls short. What if, instead, you could create a seamless, ongoing journey of growth and development from the day an employee starts and throughout their tenure—an everboarding experience? Employees say they need to develop new skills to be successful at their job, and many will look for another job if not offered development opportunities. In this book, leading HR talent strategy and everboarding expert Amber Watts offers solutions to help you shift your organization’s mindset that onboarding has an “exit day” and embrace a culture of continuous learning. It guides you through building a dynamic everboarding strategy that fosters long-term employee engagement, accelerates performance, and strengthens your talent acquisition and retention efforts. Inside, you’ll discover how to personalize and elevate the onboarding experience to move beyond generic checklists and create customized journeys that resonate with individual needs, jobs, and roles. Smooth the transition from onboarding to manager by defining clear expectations and creating a seamless handoff process to ensure ongoing support and development. Equip managers to be continuous development partners and provide them with the tools and resources they need to effectively coach, mentor, and guide their employees throughout their careers. And cultivate a growth mindset, encouraging new hires and existing employees to embrace lifelong learning and growth. This book also includes three case studies that capture the different stages of everboarding and offer ideas for how to implement an everboarding strategy yourself, no matter your company’s industry or size.Perfect for HR and L&D leaders seeking to transform their onboarding and employee development programs, this book provides actionable strategies and practical advice you can implement immediately. Stop treating onboarding like a sprint and start building a marathon of growth and success.

From Onboarding to Everboarding

Transform Your L&D Team Into Your Organization’s Trusted Business PartnersMost L&D pros dream of the day when stakeholders will stop viewing them as mere order takers and consider them critical, strategic partners in shaping the future of the organization. But how do you get there? In this book, veteran talent development leader Jess Almlie introduces her formula for becoming the valued strategic business partner (SBP) stakeholders need and want.Partnering effectively with stakeholders requires a new mindset and behavior, a keen understanding of the business, and targeted tools. Jess provides detailed guidance on how to succeed in each of these areas and invites you to start by taking an in-depth assessment of your strengths and gaps in working as an SBP. She shares her own wins and failures along with wisdom from three dozen other L&D pros who work in small, medium, and large organizations.This step-by-step guide will help current and aspiring L&D leaders understand business basics, create a playbook for their teams, work productively with stakeholders, and teach others to work in harmony with L&D. The final chapter offers practical advice for those who need to take small steps toward becoming SBPs because their organizations resist big changes.This book includes questionnaires, worksheets, and other tools that will help L&D leaders understand business terminology and needs, their stakeholders’ points of view, strategies for creating effective partnerships and measuring impact, and a plan for developing a support team.

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