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Frontline Employees: Addressing Training Needs for Critical Workers

Effective Trainers: Traditional and Virtual Classroom Success examines the role of a trainer and practices for instructor-led training. Based on a survey of talent development professionals, the report compares the practices of highly effective organizat

Effective Trainers: Traditional and Virtual Classroom Success Whitepaper

Effective Trainers: Traditional and Virtual Classroom Success

Catholic Charities of the Archdiocese of Washington (Catholic Charities D.C.) operates 58 programs in 36 locations throughout Washington, D.C., and Maryland. Through many of these programs, employees provide adult education to community members by teaching courses such as green construction, GED preparation, English as a second language, and employment skills.Catholic Charities D.C.’s adult educators are subject matter experts, many of whom have little formal experience in adult education. While Catholic Charities D.C. has periodically offered employees a training course on adult learning best practices and offers online presentation skills and public speaking training through their learning management system (LMS), the organization wanted to develop additional development opportunities for educators.To create more opportunities to better support workforce training capacity, Catholic Charities D.C. created a mini-conference with adult education workshops and networking opportunities.

Catholic Charities D.C.: Teaching Adult Educators Best Practices in Adult Learning

The Science of Learning: Key Strategies for Designing and Delivering Training Whitepaper

The Science of Learning: Key Strategies for Designing and Delivering Training

Next Generation E-Learning: Skills and Strategies Whitepaper

Next Generation E-Learning: Skills and Strategies

Consumers Energy provides electric and natural gas service to 6.7 million customers in Michigan’s Lower Peninsula. As the utilities industry is highly regulated, Consumers Energy must comply with many laws, rules, and regulations. The foundation of the company’s compliance begins with employee adherence to safety rules.Consumers Energy offers many safety refresher courses every year, covering topics such as proper use of safety equipment, hearing conservation, and handling hazardous waste. In addition, approximately 50 percent of its 8,100 employees have emergency management roles. The company delivers classes in key skills needed to perform them.Through observation and participant feedback, the L&D team confirmed that most employees knew and understood course content because they had attended training courses multiple times and were consistently applying course knowledge on the job. Even so, they were required by the company to attend refresher courses, resulting in wasted training resources and lost work time.To increase efficiency and promote savings, the L&D team introduced a process in 2015 to allow employees to test out of a training program if they demonstrated a defined level of knowledge.

Consumers Energy: Cutting Costs by Testing for Existing Knowledge

Microlearning: Delivering Bite-Sized Knowledge Whitepaper

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