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Blake S. Clark

Are Disabled Trainees Handicapped by Our Designs

8.4 trillion dollars.That's how Jean-Marc Laouchez quantified the impact of the talent crunch on today's organizations. Laouchez leads the Korn Ferry Institute and the Korn Ferry Academy, and recently delivered the opening keynote at Degreed’s annual innovator’s conference, LENS.So how best to make sense of such a staggering figure?Insight #1: People are your number 1 capital.In his welcome message at LENS, Degreed CEO Chris McCarthy reminded leaders that "technology and products can always move faster than organizational change."There is still a disconnect between what learning and development (L&D) leaders communicate as a top priority to the CEO (investing in people) and what the board/shareholders prioritize (investing in technology). \[4\] That there is disparity between how these two stakeholder groups view strategic priorities is unsurprising. In fact, even in high-performing companies, it's estimated that less than 30% of employees correctly identify organizational strategy. \[5\]The advantage of clearly communicating to all audiences that "people are the #1 asset" is that this clarity empowers employees to move quickly and confidently in alignment with goals. In their book, Talent Wins, Charan et al. go further to emphasize that executives and boards must recognize that talent, even more than strategy, is what generates value. \[1\] Laouchez laid out a clear plan of action that challenges organizations to pursue change by understanding how to "maximize internal talent to capture future value." \[4\]Insight #2: Define and develop the right skills, for the right jobs, for the right talent.Laouchez shared a study that Korn Ferry conducted with the World's Most Admired Companies (WMACs), where less than half of those organizations felt their talent had the right skills and capabilities to execute strategy. \[3\] This finding aligns with PwC's 21st Century CEO Survey where "80% of CEOs say they’re worried and 38% are extremely concerned about availability of digital skills in their country." \[9\] The conversation around the skills gap is complicated by the argument that employers should focus on increased wages—oversimplifying the problem to one of supply-and-demand driven primarily by the price of labor. Gartner's Marcus Chiu explains that for the many employers who are already willing to pay more, this solution is fraught with diminishing returns. \[2\]So what happens when there's a high supply of workers? The LinkedIn Workforce Report for September 2018 analyzes migration trends between major U.S. cities and which cities present the largest skill gaps. Interestingly, although Austin, TX gained the most workers in September 2018, this city also ranked among the top 10 cities with the largest skill shortages. \[6\] This suggests that an influx of workers is not always enough to solve the mismatch between the skills workers have and the skills employers need.It is worth noting that "more than one-half of employees rated opportunities to use their skills and abilities at work as a very important contributor to their job satisfaction." \[10\] This signals a shared value: Both workers and employers want to match skills to roles. Everyone now has access to the millions of courses, books, articles, videos, apps, podcasts, social networks, and other learning content. Key to building the skills needed to win is for employers to connect that content to skills, and then connect those skills to jobs.Insight #3: Make learning work by balancing outcomes, capabilities, and purpose.Culture—this is what ties it all together. A digital learning strategy that connects content to skills and skills to jobs must be anchored in a strong culture. If the digital building blocks for a highly-skilled workforce are firmly set on the cornerstone of a talent-first agenda, the organizational culture can thrive. \[1\] A culture of continuous learning is a competitive advantage, and is key to attracting talent—especially Millennials. \[8\] Laouchez outlined a three-point framework for how employers can drive a strong learning culture \[4\]:● Purpose: Come and work with us, and be who you are.● Capabilities: Do what you are good at, or do what you like, and master it.● Outcomes: We are going to put the needed resources behind you to achieve the desired results.Technology alone is not the magic bullet. In this paradigm, technology is an enabler—one that helps drive a disproportionate return on talent. This framework is also about nurturing trust between the organization and its talent to capture future value. Shane O'Leary references Daniel Coyle to explain that organizations like IDEO, Google, and Pixar integrate purpose and profit because they "build a common purpose, share vulnerability, and create psychological safety." \[3\] \[7\] Another way to build trust is to reward the talent that generates outsize value for the organization. Developing a roster of top-skilled talent is not just about the talent at the top. Further, those value creators can be many positions distanced from the CEO. \[1\] A flash of genius almost never sparks in alignment with organization hierarchies, but instead comes "from a volume of random ideas by lots of different people with different perspectives." \[3\]Want to learn more? Check out this pathway that includes the sources cited throughout the post.\*\*\*Charan, R., Barton, D., & Carey, D. C. (2018). Talent wins: The new playbook for putting people first. Boston, MA: Harvard Business Review Press.Chiu, M. (2018, June 4). Can US Employers Close the Skills Gap With Higher Wages Alone? Probably Not. Retrieved from https://www.cebglobal.com/talentdaily/can-us-employers-close-the-skills-gap-with-higher-wages-alone/COYLE, D. (2017). CULTURE CODE: The hidden language of highly successful groups. S.l.: BANTAM.Laouchez, J. (2018, October 4). L&D Strategy: How to Win the Battle Between People and Profits. Keynote speech presented at LENS 2018 in New York, New York.Leppert, J., & Kotter, J. (2014, June 9). When CEOs Talk Strategy, 70% Of The Company Doesn't Get It. Retrieved from https://www.forbes.com/sites/johnkotter/2013/07/09/heres-why-ceo-strategies-fall-on-deaf-ears/#240067ed3663LinkedIn. (2018, September 11).LinkedIn Workforce Report | Atlanta | September 2018. Retrieved from https://economicgraph.linkedin.com/resources/linkedin-workforce-report-september-2018O'Leary, S. (2018, July 8). The surprising reason why IDEO, Pixar & Google prioritise 'psychological safety' to win the battle for better ideas... Retrieved from https://www.linkedin.com/pulse/surprising-reason-why-ideo-pixar-google-prioritise-safety-o-leary/?lipi=urn:li:page:d\_flagship3\_profile\_view\_base\_recent\_activity\_details\_all;sdxb2rg3S8mRhNOmIoT35A==&licu=urn:li:control:d\_flagship3\_profile\_view\_base\_recent\_activity\_details\_all-linkPalmer, K., & Blake, D. (2018). The expertise economy: How the smartest companies use learning to engage, compete, and succeed. Boston, MA: Nicholas Brealey Publishing.PricewaterhouseCoopers. (2018, January 22). Key findings on talent: 21st CEO Survey. Retrieved from https://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2018/gx/deep-dives/talent.htmlSHRM. (2016, November 16). 2016 Employee Job Satisfaction and Engagement: Revitalizing a Changing Workforce. Retrieved from SHRM.

What the World's Most Admired Companies Are Extremely Concerned About

Uncertainty is no longer the exception in business; it’s the rule. Whether it’s economic shifts, technological disruption, or organizational change, managers are often tasked with keeping teams steady in the storm. Yet for many, uncertainty breeds one common response: resistance.When people feel a lack of control, their instinct is to push back, protect the status quo, or retreat into familiar patterns. While this resistance is human, it can quietly stall progress, erode morale, and make the road ahead feel even harder.The role of a great manager is to transform that resistance into resilience, helping teams adapt, refocus, and keep moving forward with confidence. In Lead In 30, we call this creating movement: the ability to identify the scripts, narratives, and barriers holding people back, and then shifting them into new patterns that drive progress.So how do you, as a manager, lead your team from resistance to resilience?Acknowledge the Uncertainty Out LoudThe worst thing a leader can do in uncertain times is ignore what everyone already feels. Silence breeds fear and speculation. Great managers instead lean into clarity, acknowledging the unknowns while providing a grounded picture of what is certain.You don’t need to have all the answers, but you do need to communicate consistently. Even saying, “Here’s what we know today, here’s what we don’t know yet, and here’s how we’ll keep moving forward” creates confidence. Clarity reduces noise and allows people to focus on what matters most.Reconnect the Team to PurposeWhen uncertainty rises, motivation often falls. Resistance can look like disengagement, blame, or simply slowing down. To counter this, managers must help the team reconnect to the why behind their work.This is where Team Key Results (TKRs) come in. Setting a few measurable, relevant priorities and showing how they connect to the organization’s mission gives your team something solid to rally around. Purpose is the antidote to paralysis.Shift the Script From Victim to OwnerChanging the narrative is one of the most powerful ways to build resilience. Instead of letting the team fall into "The Excuse Trap, “We can’t because…”, great managers ask, “What’s in our control, and how do we own it?”This is where alignment becomes essential. Invite the team into the process: What obstacles are we facing, and what shifts need to happen to keep moving forward? When people participate in writing the new script, they become invested in living it out. Ownership transforms resistance into resilience.Model Optimism and EnergyHuman energy is contagious. If a manager projects fear, exhaustion, or pessimism, the team will absorb it. However, when you choose optimism, even in uncertainty, you create a different kind of culture.At Lone Rock Leadership, we often say optimism is a choice. It doesn’t mean ignoring challenges, but deliberately focusing energy on solutions and what can be influenced. When leaders show up energized and optimistic, they recharge their team’s batteries, giving them the resilience to keep moving.Learn to Guide Through UncertaintyResistance is natural, but it doesn’t have to be permanent. With clarity, alignment, and movement, managers can guide their teams through uncertainty and emerge stronger, more adaptive, and more resilient.Uncertainty will always be part of leadership, but great leaders don’t just weather the storm; they help their teams grow through it.

From Resistance to Resilience: A Manager’s Guide to Navigating Uncertainty

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