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Jack A. Hall

Thebenefits Of A OneMan Training Department

Jack Wilson leads the Learner Advocacy team at Cisco, focused on improving the learner experience, training impact, and understanding the "voice of the learner." Jack has over 15 years of experience in learning and development, creating innovative training solutions for companies such as Cisco, Microsoft, P&G, and others. His work has won two Brandon Hall gold awards for custom e-learning simulations. Jack has also been an adjunct faculty member in the Instructional Systems Technology (IST) department at Indiana University and co-wrote a chapter on training games and simulations for ISPI’s Handbook of Human Performance Technology (3rd edition). Jack has an M.S. degree in Instructional Psychology and Technology and a B.S. degree in Education from Brigham Young University. He also completed his doctoral coursework in IST at Indiana University.

Jack Wilson

Hello, Senior Leaders & Executives Community members! I’m pleased to introduce myself as your new Community Manager. I am excited for the opportunity to collaborate with you, and bring you some of the industry’s leading research and resources for C-suite learning leaders. If you are new to this group, learn how you can contribute here.Will you be at ATD 2015 in Orlando next week? If so, I would like to meet you! I’ll be at the Communities of Practice Booth in ATD Central (located in the Expo Hall) during the following days and times:Monday, 11:30 a.m.-12:30 p.m.Wednesday, 10-11 a.m.Please come say hello! The booth will be stocked with brochures and fliers describing ATD’s various Communities of Practice, including more details on the Senior Leaders & Executives Community.ATD 2015 has a dedicated education track on leadership development. You can search for topics and speakers that interest you, and build your own daily schedule.Below are some suggested concurrent sessions:Improv and Leadership: Teaching Leaders Positive, Effective Behaviors for Employee Engagement, Sunday, May 17, 11:45 a.m.-1 p.m., W108ABCreate a More Adaptive Organization With Leaders as Teachers, Sunday, May 17, 3-4 p.m., W110BLearning From the Leaders Behind the Leaders, Monday, May 18, 1-2:15 p.m., W320Today’s One Minute Manager, Monday, May 18, 3-4 p.m., W320Mentoring Circles at AIG: A Case Study on Global Leadership Development, Tuesday, May 19, 4:30-5:30 p.m., W304ABBuilding Strategic Linkages: Map and Measure Your Learning Strategy, Wednesday, May 20, 1:30-2:30 p.m., W320This year’s Senior Leaders & Executives Community Theater session will present lessons from leaders in the profession. The one-hour TEDx-style session on Tuesday, May 19, from 3-4 p.m. in W300, features leadership legends Jack Zenger, Patricia McLagan, Elaine Biech, and Jack Phillips. This brand-new Community Theater format includes audience Q&A at the conclusion of the session. Don’t miss it!I look forward to learning with you at ATD 2015, and beyond. Please feel free to contact me with any questions or ideas.Cheers,Ann

ATD 2015 Highlights From Your New Community Manager

Jack A. Hill

Undetected Employee Incompetence

Coordination Puts Muscle Into Cooperation

 Volunteering involves providing your knowledge, skills, and abilities, as well as your time and energy, without establishing an employment relationship and usually without any monetary compensation. Employees who take on volunteer roles are able to build new skills and practice existing skills in a different setting from their day-to-day job.Via volunteering, employees can try something different from their usual work, and bring back new skills to the workplace, thereby adding value to their employer by improving their current job performance. They may even enhance the succession management efforts of their employer, because they become ready to move into positions of greater responsibility faster and more effectively than they would have had they not taken on the volunteer role.The best part about this employee development strategy is that it doesn't cost the organization nearly as much as sending the employee to costly training workshops or hiring a coach. In fact, it often costs the organization nothing.In my ATD Press book, Employee Development on a Shoestring, I describe 11 different methods for developing employees outside the classroom. The chapter on volunteering explains: who should try volunteeringhow volunteer projects benefit learners and the organizationwhat competencies volunteering can develophow to establish volunteer efforts. The chapter concludes with a case study that depicts the success PricewaterhouseCoopers (PwC) enjoyed as a result of offering this type of development method. PwC’s Project BelizeProject Belize, an initiative that partners PwC employees with schools in Belize City, is primarily focused on financial literacy and environmental sustainability. Specifically, some 200 PwC volunteers—partners, staff, and interns from across the United States—traveled to Belize City, Belize, in the summer of 2011. The PwC team connected with more than 1,200 students in 10 schools in some of Belize’s poorest areas and focused on hosting a youth financial literacy camp, leading a scholar's mentoring program for current and former Belizean students, providing financial and technology training to teachers. According to the project’s website, “since its inception, \[they\] have contributed 30,000 pounds of school supplies, awarded approximately 765 high school equivalent scholarships so these students can continue their education, and delivered our financial literacy curriculum to 6,412 students with the help of 1,609 talented and enthusiastic PwC interns, partners, and staff.” In addition, volunteers built “Learning Landscape” playgrounds using repurposed materials. PwC volunteer Justin Suissa explains that “the experience \[building learning landscape playgrounds\] was valuable on so many levels.” Suissa shares that he was out of his element—construction is not where his expertise lies. What’s more, the team had a tight deadline, as well as many pitfalls and unexpected obstacles to overcome. But clearly defined deliverables—build six playgrounds in five days for the children—helped the team pull together through pouring rain and intense heat and humidity.  Working through these challenges, says Suissa, helped him improve core leadership and teambuilding competencies. He describes how figuring out new technical skills in an unpredictable environment developed his flexibility and agility. “While I did not expect it, it was like a learning playground for us, the volunteers. With high stakes and a tough deadline, my teammates and I had to solve problems creatively and let go of pre-established hierarchies in this new environment.” For another PwC volunteer-employee, Jack Teuber, this experience meant a change in his environment and operational mode. He went from working as a competent managing director who leads a team of experienced adults to a novice middle school teacher in a foreign country, working with children and a brand-new and mixed team of associates and interns. Teuber understood that his challenge was “to get out of people’s way and encourage them to grow, solve problems, and develop their leadership skills.” Doing so helped him develop collaboration and coaching skills. In other words, he and his team cultivated their abilities to support the success of those working around him—building relationships, establishing empathy, communicating, and partnering. These skills are “extremely important back in the PwC environment because they help us serve our clients better and be better leaders and team players to our colleagues,” says Teuber. Finally, he believes that the volunteer experience helped him gain tremendous partnering and networking benefits. According to Teuber, “The team members still keep in touch after returning home and all of us have developed greater access to and understanding of other areas of the business, which serves to break down barriers, especially the hierarchical ones. Belize affected my self-awareness and has caused me to want to do this for my own team \[at home\].” Practical Application While Project Beleize describes a large and generous company taking on a big expenditure, the same principles can be applied to any volunteering effort. Organizations can start volunteering projects in their local communities (no international flights needed) by sending either individual employees or workforce teams to connect with other members of the wider community on volunteer missions. The learning that took place for Project Belize volunteers could happen in your local neighborhood. I hope you give it a try! Employee Development on a Shoestring provides plenty of additional tools, checklists, self-assessments, and other supports to help you implement the various development methods, consider some of the objections you might encounter, and outlines ways to overcome challenges. It’s a comprehensive tutorial for all managers, supervisors, trainers, human resources (HR) personnel, coaches, and other professionals who are involved in developing employee competence efficiently and cost-effectively.

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