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Michael Trow is the owner of Michael Trow Enterprises LLC, where he helps small to medium-sized businesses grow by working with them to improve the effectiveness of their sales and marketing. He has lived and worked on four continents, done business all over the world during his 12-year sales and marketing career. He has helped launch new business units, lead and train sales teams, and been responsible for growing businesses through frontline sales and marketing.

Michael Trow

Part 2: How to Successfully Enable Sales Teams to Perform Internationally: Language

Part 1: How to Successfully Enable Sales Teams to Perform Internationally: Work Ethic

October 2010 - The Public Manager

Toward a High Performing Open Government

CoActive Coaching New Skills for Coaching People Toward Success in Work and Life Second Edition

MentoringA TwoWay Street to Professional Development

Michael Burns is a partner at Koppett and the artistic director and founder of the Mopco Improv Theatre, Koppett’s sister company, a performing improv company and theatrical venue. As an executive coach and facilitator for Koppett, Michael has worked with clients such as GE Research, MVP Health, Ellis Hospital, the Workforce Development Institute, CapCom, SUNY, and more. Michael studied theater at SUNY Purchase, and then improv with David Shepherd in New York, where he directed for the American Modern Dance Theatre and the American Folk Theatre. He was a member of the Big Apple Experience, a short-lived but cleverly named improv troupe. He is the author of  First You Sit on the Floor: A Guide to Developing a Youth Theatre Troupe.

Michael Burns

May 2025 - TD Magazine

Some so-called troublemakers may be leaders in the making. Here’s how to leverage the unconventional strengths of such hidden gems.

An Atypical Leadership Source

As the shift toward hybrid continues and Gen Z makes up a larger percentage of the workforce, traditional training programs no longer meet the complex needs of an increasingly diverse workforce. L&amp;D professionals must re-think their existing upskilling and reskilling programs for this new reality and empower their organizations to successfully navigate the next few years.

Hear from our panel of experts as they share their unique perspectives on what makes upskilling and reskilling programs effective and relevant for their organizations.

In this conversation, we will:


	Identify the key elements of an inclusive training program that address the unique needs of a diverse workforce.
	Explore practical strategies for customizing learning content and delivery methods to suit different employee profiles.
	Understand how to measure the effectiveness of personalized training initiatives in achieving organizational goals.


The Future of L&D: Crafting Impactful Upskilling & Reskilling Programs for a Diverse Workforce

An understanding of the need for better online accessibility has grown markedly in recent years, perhaps accelerated by the digital shift during the COVID-19 lockdowns in 2020. Legislation in different parts of the world has also been a driver of awareness and action.Accessible learning is good for everyone.As an online activity, e-learning falls squarely within the scope of accessibility requirements. But whether you’re responding to a compliance deadline, pressure from customers, or a corporate commitment to diversity and inclusion, it’s well worth noting that designing training with accessibility in mind can enrich the learning experience for everyone, not just those with a defined disability. So, accessibility should be a priority for any L&D professional who wants to optimize the learning experience.Where to start?Unless your strategy is to invest in your own in-house accessibility expertise, the natural first step is to find the right partner to advise and assist you.First, they should understand the requirements of any legislation you need to comply with. Second, if you’re interested in more than compliance—because, let’s face it, ticking compliance boxes is not always the same as taking a best-practice approach— they’ll be able to explain different standards and what you could be doing to transform learning through accessibility improvements. There’s a difference, for example, between a basic screen reader experience, which may be good enough for compliance, and a great screen reader experience, which makes a real difference for usability.Third, they should be able to help you develop a roadmap and a plan to achieve your e-learning accessibility objectives.Consider remediation from the start.Every respectable accessibility improvement plan starts with an audit against the relevant standards to establish what accessibility gaps exist. Once these are identified, the next step is remediation—fixing the identified accessibility issues—so it’s worth considering from the start whether you want your accessibility partner to help you with this.If you’re happy to handle remediation in-house or through a different partner, then it won’t matter if the accessibility specialist you choose doesn’t have specific expertise with e-learning platforms, hosted assets, and content formats. But if you do expect to need their remediation support, it can be a big advantage if they are also e-learning specialists. Consider this carefully before making your choice—and don’t forget that accessibility covers both your e-learning platform and the training content that it holds.Consider the impact of localization.Hopefully, localization is part of your e-learning strategy, since L&D has a greater chance of success when it happens in the learner’s native language. But this means that accessibility testing must cover all the languages you localize into. Even if you’re applying the same accessibility standards across countries and languages (legislative differences may mean this isn’t the case), it simply doesn’t follow that if your e-learning is accessible in one language, it will automatically be accessible in any other.For example, what if your e-learning platform doesn’t accept voice commands in all of the languages you cater to? Or, what if the way you’ve handled forced line breaks for certain Asian languages causes real trouble for screen readers?When you’re choosing an accessibility partner, make sure that they cover all of the languages you need. If they’re helping you with remediation, they also need to know coding best practices that address the user experience from both a localization and accessibility point of view—not compromising one for the sake of the other.Another way that localization and accessibility can go hand in hand is that the right localization partner can make a big difference to your accessibility journey. For example, video accessibility might feel like a big hurdle to clear, but it isn’t if your localization partner also offers (multilingual) accessible content services such as closed captions, signed videos, audio descriptions, and descriptive transcripts.It's an ongoing process.E-learning accessibility isn’t a one-off project that you complete and forget. It takes continuing vigilance and an accessibility-first approach to platform and content development. Otherwise, improvements you make will be undone over time.If you use a third-party e-learning platform or rely on e-learning vendors for course design and development, you’ll need to engage with them to achieve your accessibility objectives. If you do any of this in-house, you’ll need to update your own software standards, guidelines, and checklists, and educate your software engineers and learning designers to put accessibility front and center.There’s certainly a lot to get right when it comes to e-learning accessibility. But that doesn’t mean it needs to be painful. Help exists to make the complex more controllable and achievable. I hope I’ve inspired you to get started.Expand your instructional design expertise with an e-learning design certificate from ATD.  

E-Learning for Everyone: How to Address Accessibility

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