The COVID-19 pandemic, along with the heightened awareness of social justice issues, opened an opportunity for employers and coaches to serve employees’ needs in a new way. Now there’s a unique opportunity to provide hands-on, personalized coaching for sensitive topics that low-cost online coaching solutions can’t adequately address. Organizations can offer such coaching with internal coaches. In this issue of TD at Work, Lisa Ann Edwards defines internal coaching and its benefits. Further, she:

• Outlines steps to long-term success.

• Provides insights on how to establish DEI, retention, and employee development coaching programs.

• Discusses ways to establish a coaching culture.

• Presents case studies.

The Tools & Resources in this issue are a business case presentation outline and coaching return on investment template.