Cover image for the April 2021 issue of TD at Work shows two customer service representatives sitting at desks talking to clients via the phone and online chat.
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Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details:

  • The skills customer service teams need to meet customers’ expectations
  • Techniques for training new hires for those skills
  • Methods to effectively support customer service reps after the training program
  • Ways to prepare reps for the future

Tools & Resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.

Book Details
ISBN: 9781952157813
Pages: 20
Publication Date:
Formats: Paperback, PDF
Product Code: 252113
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2 Comments
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Digital customer experience is the essence of any successful marketing strategy,
this article really gave me a clear overview of how and what is digital transformation and how exactly can companies make sure they implement it in their day-to-day strategy to create a much better cx relationship hence a perfect way to stand alone in a competitive market.
http://s.engati.com/2vy
Sorry! Something went wrong on our end. Please try again later.
Digital customer experience is the essence of any successful marketing strategy,
this article really gave me a clear overview of how and what is digital transformation and how exactly can companies make sure they implement it in their day-to-day strategy to create a much better cx relationship hence a perfect way to stand alone in a competitive market.
http://s.engati.com/2vy
Sorry! Something went wrong on our end. Please try again later.
Sorry! Something went wrong on our end. Please try again later.