Sales Enablement

The work world has shifted from regular offices to working at home due to the COVID-19 pandemic. For sales organizations, this means moving everything to virtual, including training.Ten years ago, I led a major development project at SRG to create ...

Customer service is the backbone of business and directly correlates to sales, repeat customers, and retention. With so many companies allowing people to work remotely for the first time, it is important to maintain the same level of customer service. ...

How is new product training conducted at your sales organization? (“Product” also refers to services and solutions.) Is it interactive with hands-on activities and discussions followed by ongoing coaching and reinforcement? Or is it a one-time lecture where product managers ...

As a training professional, many expectations are placed upon you. In addition to having strong organizational and presentation skills, you have to become an expert in numerous roles and specialties. When it comes to sales enablement, these demands can be ...

ATD released its new Talent Development Capability Model earlier this year. It focuses on what talent development professionals need to know and do to be successful in the current environment and in the future. While past talent frameworks have focused ...