Adam C. Zern has worked in the healthcare industry for nearly 10 years and has worked in a variety of roles—front-line customer service representative, business analyst, project manager, and learning and development leader. He currently manages a team of learning and performance professionals who seek to support the organization’s operational success and empower its employees to thrive in their roles and as professionals. He has also been an online instructor for four years and helps students prepare for and achieve their academic goals. He lives happily ever after with his wife Sarah and four daughters in Saint Cloud, Florida.