Alan Sharland is director of CAOS Conflict Management, based in London. CAOS Conflict Management provides mediation and conflict coaching, as well as conflict management training and consultancy for universities, local authorities, community groups, and businesses. Alan has been a mediator for 18 years working in a range of different fields of dispute and has his own website at www.communicationandconflict.com as well as the CAOS site at www.caos-conflict-management.co.uk. He can be contacted at [email protected].