I have more than 10 year experience in learning and development focused on driving perforamnce and optimization through positive customer experiences. through my thought leadership, businesses realize untapped revenue potential by making human resources a force multiplier. My learning solutions consistently contribute to an additional 10% in loyalty revenue for product and services.
Currently, I am serving and the Learning Delivery Group Lead for Barclays US in the Operations department. I manage a team trainers, learning managers and leads who support our business operations accross customer care, fraud and collections.