Denise Hicken, M.Ed., CPLP, is a senior learning consultant with Floyd Healthcare in Rome, Georgia. Floyd Healthcare includes a 304-bed medical center, a critical access hospital, a primary care network, hospice, and a medical residency program. Her overall focus is leadership development, with a special emphasis on culture enhancement. In 2016, Denise worked to launch a new culture initiative at Floyd titled “Culture Conversations.” This successful program unites the healthcare system through monthly conversations and activities with an eye on improved HCAHPS scores and employee engagement. Denise holds a master’s degree in Learning Technology from the University of Missouri, and recently earned her CPLP designation.