Training Manager with:

• 20+ years of direct experience in customer service
• 10+ years of experience in training and development
• Someone with ATD certifications in training and design
• Excellent written and oral communication skills
• A passion for learning and increasing their skills

I thrive in high-pressure and fast-paced situations, striving for positive results by applying my staff management and operations support abilities. Further, my expertise in staff development and understanding of maximizing performance inspires colleagues. These skills allow me to visualize success and identify unconventional yet highly effective strategies in project planning and goal setting for achieving success.

I have successfully and skillfully balanced organizational objectives and productive relationships across the organization and recommended successful strategies to achieve and maintain a competitive business edge.