Judith Hale, PhD, CPT, CACP, CIDD, and ibstpi Fellow, offers consulting and psychometric services to organizations wanting to create and validate credentials designed to measure the performance of customers, employees, and after-market partners.
She is the CEO of the Hale Center, an organization of like-minded individuals dedicated
economic equity, social justice, and environmental stewardship through innovation in credentialing. She is the author of nine books on topics including certification, measurement, and performance improvement. Her books include
Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program and
The Performance Consultant’s Fieldbook: How to Improve Organizations and People, 2nd edition.