Kozetta Chapman is a learning professional who loves collaborating with others to develop strategies that are effective, innovative, and transformative. She is a manager of technical operations training at American Airlines and leads an amazing team of program developers and learning support analysts who support the training needs of thousands of team members.
With more than 20 years of experience in L&D, Chapman believes in the value and impact of training and makes every effort to develop training programs that are impactful, intentional, and thought-provoking. Prior to her role at American Airlines, Chapman was the training director for an international legal services company and a professor at the University of Oklahoma. As a professor, she instructed various courses, including Minority and Ethnic Relations, Women around the World, Statistical Analysis, and Social Problems. Most recently, Chapman was a contributing author for
Leading the Learning Function: Tools and Techniques for Organizational Impact
Chapman matriculated through the University of Oklahoma to acquire a bachelor’s degree in sociology and a master’s degree in human relations. She is a lifelong learner, professional speaker, and published author who continuously seeks opportunities to enhance the lives of those within her span of care.