Melissa S. Chambers, MSEd, is an online instructional specialist at MSC Consulting and a contract speaker coach/host for leading learning industry organizations. She has more than 20 years of experience in creative media production, project and change management, online instructional design, and e-learning strategy development; she has been designing, producing, and coaching for synchronous online programs since 2002. Chambers holds a master’s degree in instructional design for online learning and has spearheaded award-winning programs in e-learning, process improvement, and strategic development.