Regardless of the type of survey instrument you plan to employ, there are certain characteristics surveys must meet. Survey objectives represent the need for the questions as well as the...

A must read if you need to develop effective, valid, and reliable surveys. It describes the purpose of surveys and questionnaires, types of error that can creep into survey results, and...

A survey sets out to describe, compare, explain, or predict a condition, behavior, or outcome. According to Pamela L. Alreck, the value of survey information is determined by Information...

This case study is an evaluation of business impact and return on investment (ROI) for a knowledge management (KM) system within Global Consulting, Inc. The evaluation used a longitudinal...

Among the most visible is the program-specific approach (Phillips, 1997) in which net benefits for the program (in currency), are compared to the costs and expressed as a percentage, or (...

Calculating ROI typically requires some use of estimates and assumptions. In fact, we have several recommendations for using estimates in ROI evaluation.