A colleague brings you some bad news. As you become upset, he says, “Hey, don’t blame the messenger!” Sound familiar? At a former job, a team leader said this phrase often. He would come...

I recently spoke with a restaurant owner in California who was opening up a new location and needed to hire 45 people. The interview process was taking too long so his son offered a new...

The slide shown below came up on my Twitter feed. I’m sure the intent was to share what the tweeter thought was a great idea. What jumped out at me wasn’t the idea but that the slide needed...

You watch the Grammy awards show and don’t know many of the performers. You often say, “These trainees used to behave so much better.” You think the flipped classroom is a big deal. Sound...

Jiffee was a Best of Show winner at Finovate Fall 2017. I realize that most readers will not know what that means, so let me explain. Finovate is a company that runs conferences around the...

Here’s guidance for improving your training content and delivery. If you’re a trainer and your training sessions haven’t been going as well as you’d like, ask if the problem is in how the...

The world is your stage. Own it. Great speaking does not come easy. But even the wallflowers among us can’t avoid speaking forever. In Own Any Occasion, speaker and educator Erik Palmer...

What do these three articles have in common? I found these articles as I was reading yesterday, and I realized they were all about what I call “Step 1: Analyzing the Audience.” Readers of...