Many managers realize they need to improve their teams performance, but few will acknowledge that they are not good at what it takes to do that.Motivating people to take action is at the...

Most people have been told (perhaps repeatedly) to think about the reader when they write, yet that sensible advice is frequently forgotten. We focus on what we need to say, what we dont...

The recent passing of former Southwest Airlines CEO Herb Kelleher is a reminder of how important it is for leaders to be transparent.Employees loved Kelleher. The manager honestly shares...

Effective feedback not only provides guidance to help an employee perform tasks correctly, it also clarifies expectations, builds a persons confidence, and fosters trust between a worker...

Gratitude is a routine part of life, a warm, uplifting feeling that we experience when someone gives a gift, does a favor, or provides assistance. Psychologists have done extensive research...

Managers dont magically lose their need for communicating when they ascend a rung on the ladder. Just think about the strategic plans, memorandums, and detailed emails managers must write.

Managers have been faulted for not being good communicators, including the written word.

The ability to express ideas clearly, succinctly, and persuasively is critical to being an effective manager. No matter the challenge --- writers block, the struggle to get to the point,...

Communication skills are important for everyone, but especially for managers. He provides guidance for organizing your thinking, creating your first draft, and fine-tuning your words to...

The ability to communicate is the single most important skill a manager can have, and good writing is at the heart of communication. We will discuss how to handle difficult situations...