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Michael Cassidy
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TD at Work Guide
Evaluating Trainer Effectiveness
By
Malcolm Conway
...
Thursday, March 01, 2001
Recruiting, selecting, training, and developing quality trainers and instructors is always a challenge. It describes strategies for developing training skills such as certification,...
TD at Work Guide
Measuring Customer Satisfaction
By
Malcolm Conway
...
Saturday, January 01, 2000
Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. The five-step model shows you how to adopt a customers value perspective and...
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