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Thomas F. Gilbert
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TD Magazine Article
A Question of Performance Part II Applying the PROBE Model
By
Thomas F. Gilbert
Friday, October 01, 1982
Discusses an organizational behavioral strategy that improves performance. Effect of errors on customer satisfaction Improvement in training of employees in skills of accuracy.
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TD Magazine Article
Training The 100 Billion Opportunity
By
Thomas F. Gilbert
Monday, November 01, 1976
Discusses the high cost of employee training in the United States. Authors development of a training-cost model for the U.S. Civil Service Commission in 1971 Ways in which training...
Member-Only Content
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