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Discussion

Do you grade attendees to your live training sessions?

Published: Monday, April 16, 2018

As a former teacher, grading makes sense to me. It allows parents to know how their children perform at school.

On the corporate side, grading can let managers know how their new hires performed during a week-long live training event. This gives the managers opportunity to coach some and give kudos to others. 

This grading scenario can be set up two ways: 1) attendees are told up front that they will be graded on X, Y, and Z or 2) attendees do not know they are being evaluated so that we can observe how they naturally behave (assuming they will behave in a similar fashion once they return to their home offices). We grade on things like attendance, participation in discussions, body language and attention to the speakers, etc. Much depends on if the person is willing to speak up and give a comment or ask a question (in a class of about 25 people). 

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Do you grade your attendees at your live training events? Would you let them know beforehand or keep it secret?

3 Comments
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I do grade my trainees on attitude, computer skills, paticipation, phone voice, etc. It is not a formal system but I document all these things in my notes and pass the information on to management. All A's on a test does not all ways make a great customer service representive on the phone.
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We did a final exam at the end of the training that participants knew would be graded. We would grade the exam by overall score and by individual topics. We would share those results with their manager and let them know where their team members were struggling. It was the manager's responsibility to coach their team on those weaker areas. I actually really liked this method because it helped to see where participants struggled and it was a great way to get managers involved.
You are very welcome! I hope this helped.
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Thank you, Rachel! That's a helpful idea. We tried a quiz last session, but it was a trial "by the seat of our pants" effort. I can see how refining it could also refine the feedback we give to managers.
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