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Fried Training Talk - External Trainers

Published: Thursday, August 1, 2019

I am admittedly a control freak. It is part of the reason I like developing ELearning so much. It gives me at least the illusion that I can better control the consistency in the way certain trainings are delivered (though we all know this is often untrue). Over the past few weeks I have been part of a training team for a completely new venture, for which I only designed a very small part of the training, and was responsible to deliver only a small portion of it. There were expert trainers brought in to train aspects I and my team had less experience with. We did a lot of things to help prepare for these outside trainers to make the training as successful as possible, but I thought I’d open up the discussion of what things you as a trainer want to do, want to know, and want to have prepared when you have external trainers coming in?

 

I will add some of the things we did, learned, and prepared before next Friday.

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4 things we did:
We modified our onboarding/orientation for the people hired for the new positions, still providing all required compliance and corporate information, but focused on the new jobs
We requested and received presentations the experts were going to train from in advance
We constructed a reference binder of training materials for trainees based on the external trainer's materials
We held a training session on some elements of the new venture before the experts arrived
Shane:
Because we had their training materials before hand, we had a good amount of input with the external trainers. We made some changes (particularly some graphics that weren't accurate for our company). We were also with them for the implementation of the training to "keep things on track".
Regarding "trimming their sails" they actually shortened (with approval) the original training based on how successfully it had been picked up by the trainees.
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How much input did you have with the experts, and did you need to "trim their sails" any? In the welder example I used, though his official curriculum suited our needs, his "design phase" while touring was getting way out of the scope of our needs. Our compromise was to have his initial class teach to our NEEDS, then schedule a second session that dealt with the more advanced subjects.
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I agree with Shane's comments. I worked for a company that provided training to independent supermarkets in the Northeast. Sadly, the company had a specific training delivery format that never took into account the culture of the business we were working with. I realized pretty quickly that those employees looked at us as visitors from another planet and did not appreciate our efforts. I believe it's vitally important for those 'outsiders' to understand the culture and adjust accordingly.
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Personally I like to know that the trainer is going to be training to the specific needs of the company. For things like professional certifications I trust they'll train to standard, but for specific "internal consumption" training I need to know they'll address our unique gap. A recent example was a welding class; the instructor came in, worked with stakeholders, toured facility, and then later that week returned a curriculum which addressed all our stated needs and some we weren't aware of.
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